10819 Inside Sales

Sally Beauty Holdings•Fort Worth, TX

2h•Onsite

About The Position

Provides an optimal customer experience utilizing our selling behaviors. Ensures all transactions are complete and accurate and the store is maintained to meet brand standards. This role involves bringing the customer experience to life by providing an optimal customer experience utilizing selling behaviors and Company sales directives, ensuring all customer transactions are complete and accurate. It also supports brand standards compliance in maintaining a good store appearance to provide a positive shopping experience for customers and aids in resolving customer service issues timely and skillfully. The position requires working well with others to get the job done in support of the customer and meeting the needs of the store, which includes good attendance. It involves collaborating with a wide number of customers and co-workers on a regular basis, and assisting the Store Manager with onboarding and training needs of new associates. The role is an advocate for diversity, inclusion, and belonging. Operations include recording all sales in the POS and handling all monetary transactions such as sales, returns, and exchanges accurately and efficiently. Completing daily paperwork and reporting, and making bank deposits when needed are also part of the duties. Other tasks include pricing merchandise, processing back stock, assisting with shipment processing, and housekeeping duties such as cleaning. Supporting with POGs as needed and potentially opening and closing the store are also responsibilities. A portion of the role also involves compliance with and knowledge of all safety and Loss Prevention policies, as well as compliance with all inventory control procedures & HAZMAT.

Requirements

High School Diploma or equivalent
Must 18 years of age or older
Able to communicate with customers, co-workers and management in a clear and consise manner.
Ability to execute knowledge from product knowledge training to support with customer service
Can read and explain product labels
Can follow direction and perform other duties as assigned by Manager

Nice To Haves

1+ years retail sales / customer service experience preferred

Responsibilities

Bring customer experience to life by providing an optimal customer experience utilizing our selling behaviors and Company sales directives.
Ensures all customer transactions are complete and accurate.
Supports brand standards compliance in maintaining a good store appearance to provide a positive shopping experience for our customers.
Aids in resolving customer service issues timely and skillfully.
Always works well with others to get the job done in support of the customer and meeting the needs of the store which includes good attendance.
Collaborates with a wide number of customers and co-workers on a regular basis.
Assist Store Manager with onboarding and training needs of new associates.
Is an advocate for diversity, inclusion and belonging.
Record all sales in the POS and handle all monetary transactions such as sales, returns and exchanges accurately and efficiently.
Completes daily paperwork and reporting, makes bank deposits when needed.
Price merchandise, process back stock, assist with shipment processing and housekeeping duties such as cleaning.
Supports with POGs as needed.
May open and close the store.
Compliance with and knowledge of all safety and Loss Prevention policies.
Compliance with all inventory control procedures & HAZMAT.