Inside Sales

Richards Building SupplyDecatur, IL
Onsite

About The Position

Inside Sales Representative to be the backbone of our customer relationships, providing expert guidance and support to contractors and industry professionals. Richards Building Supply is a family-owned and operated company with over 40 years of success.

Requirements

  • 2-3 years of experience in a customer-facing role, preferably in sales, retail, or distribution.
  • Strong computer skills (Microsoft Office, CRM experience a plus!).
  • Ability to multitask in a fast-paced environment.
  • Willingness to travel overnight (up to 10%).

Nice To Haves

  • Industry knowledge is a plus —but we’re happy to train motivated candidates!
  • Spanish-speaking skills are a strong advantage but not required.

Responsibilities

  • Act as a trusted advisor to customers, helping them find the right products for their projects.
  • Handle inbound and outbound customer interactions—whether over the phone or in-person—ensuring every customer feels valued.
  • Collaborate with Outside Sales reps to drive sales and resolve customer needs.
  • Process orders, track inventory, and coordinate product transfers to meet customer demands.
  • Educate customers on promotions, new products, and industry trends to maximize sales opportunities.
  • Maintain accurate records, process payments, and ensure seamless order fulfillment.

Benefits

  • 20 PAID DAYS OFF (includes PTO, holidays, and family-focused company closure between Christmas & New Year’s!).
  • Competitive Pay & Bonuses: Strong hourly rate + OT potential during peak season, plus eligibility for discretionary holiday and performance bonuses.
  • Medical, dental, and vision insurance with significant employer contributions to help keep costs affordable.
  • 401K with industry-leading company match.
  • Additional voluntary benefits, including disability coverage and accident insurance.
  • Career Growth: We invest in your success—whether through training, promotions, or new opportunities.
  • Family-Owned & Operated: We treat our team like family and foster a supportive, team-driven environment.
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