Inside Sales Representative (Remote in Phoenix, AZ)

Waste Management, Inc. (WM)•Phoenix, AZ

1d•Remote

About The Position

Under general supervision, the Inside Sales Representative conducts activities associated with closing new customers and achieves budgeted closing and productivity goals using telephone-based selling approaches. The position is remote, but the employee is required to reside in the greater Phoenix area based on business need. The role uses a consultative selling approach to sell WM services through inbound calls, typically involving small and less complex accounts, and conducts outbound telephone marketing and sales campaigns. The representative is responsible for meeting sales activity goals, generating and managing leads, maintaining customer satisfaction, and proposing solutions that comply with applicable regulations. The position also includes local-market activities such as providing weekly feedback on pictures and participation rates and attending monthly safety meetings to provide feedback to Route Managers and Drivers. The job primarily operates in a professional office environment and routinely involves standard office equipment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Accredited high school diploma or GED.
Two years of customer service experience in addition to the education requirement.
For internal candidates, nine months of proven success in a WM customer-service-focused role.

Responsibilities

Generate revenue by using a consultative selling approach to sell WM services on inbound calls, typically for small and less complex accounts.
Establish and maintain a high level of customer satisfaction in all sales transactions.
Consistently meet or exceed weekly and monthly sales activity goals.
Execute outbound telephone marketing campaigns to meet or exceed weekly and monthly sales activity goals.
Attract, generate, manage, and record leads from outbound telephone marketing.
Use organizational and problem-solving skills in carrying out the role.
Use personal computers and software applications proficiently.
Propose customer solutions that comply with applicable local, state, and federal regulations.
Use WM sales productivity software, including the Prospect and Customer Database, Proposal Program, and Pricing Tools.
Provide weekly local-market feedback on the number of pictures and participation rate.
Attend monthly safety meetings and provide feedback to Route Managers and Drivers.