Inside Sales Representative (Remote in Phoenix, AZ)

WM•Phoenix, AZ

1d•Remote

About The Position

Under general supervision, the Inside Sales Representative conducts activities associated with closing new customers and meets budgeted closing and productivity goals using telephone-based selling approaches. This is a remote position, but the employee is required to reside in the greater Phoenix area based on business need. The role uses consultative selling to sell WM services, primarily to inbound callers with small, less complex accounts. It also involves outbound telephone marketing, lead management, customer satisfaction, sales activity tracking, and participation in local-market activities.

Requirements

High school diploma or GED (accredited).
Two years of customer service experience, in addition to the education requirement.
Nine months of proven success in a WM customer-service-focused role.
Reside in the greater Phoenix area.

Responsibilities

Generate revenue by using a consultative selling approach to sell WM services on inbound calls, typically for small and less complex accounts.
Establish and maintain a high level of customer satisfaction in sales transactions.
Meet or exceed weekly and monthly sales activity goals.
Execute outbound telephone marketing campaigns to meet or exceed weekly and monthly sales activity goals.
Attract, generate, manage, and record leads from outbound telephone marketing.
Propose customer solutions that comply with applicable local, state, and federal regulations.
Use WM sales productivity software tools, including the Prospect and Customer Database, Proposal Program, and Pricing Tools.
Provide weekly feedback on the number of pictures and participation rate in local-market activities.
Attend monthly Safety meetings and provide feedback to Route Managers and Drivers.
Demonstrate organizational, problem-solving, computer, and software application skills.