Inside Sales (Steel Distribution)
About The Position
Modesto Steel’s Sales Department is seeking an experienced, customer-oriented, and driven Inside Sales Representative to join our team at our steel service center. This is a fully office-based role at our Modesto location — no travel required. You’ll be the first voice our customers hear and the engine behind our quote-to-order process, managing a high volume of inbound calls, emails, and walk-in inquiries and turning customer needs into accurate quotes and fulfilled orders. Our ideal candidate has a strong sales mindset, understands steel distribution and/or industrial products, and thrives in a fast-paced environment.
Requirements
- High school diploma or equivalent.
- Past sales experience in steel, construction, or other industrial commodities required.
- Experience with computers and data entry; CRM proficiency and the ability to manage high-volume quoting and order entry.
- Proficient in professional telephone communication.
- Understanding of basic mathematical calculations.
- Effective verbal and written communication skills.
- Ability to work independently as a problem solver and collaboratively in a team environment.
- Courteous, professional conduct with customers and coworkers.
- Adaptability to different social settings and situations.
- High attention to detail and ability to maintain focus in a fast-paced environment.
Nice To Haves
- Higher education in a related field.
- Steel service center or mill experience.
- Ability to read and understand technical drawings.
- Previous sales experience in an industrial or commercial environment.
Responsibilities
- Professionally handle incoming calls, emails, and walk-in inquiries, converting prospects into active customers.
- Engage with new and existing customers to understand their needs and recommend the right products.
- Build rapport over the phone and deliver the responsive, knowledgeable service Modesto Steel is known for.
- Prepare accurate quotes, stay current on inventory levels, and process orders through the system.
- Thoroughly review and verify customer specifications to ensure accurate pricing and order fulfillment.
- Track, acknowledge, and verify order revisions.
- Maintain a rigorous follow-up cadence on open quotes and orders, capturing feedback on pricing, quality, and delivery — and closing the sale.
- Communicate processing capabilities and delivery expectations to customers and vendors.
- Coordinate with Warehouse and Operations teams to ensure delivery timelines, customer satisfaction, and expectations are met.
- Partner with the Credit Department to manage customer account statuses and payment terms.
- Act as a bridge for our outside sales reps by managing customer accounts and providing real-time inventory, pricing, and account updates.
Benefits
- Pay: $23–$25/hour + bonus (based on experience, qualifications, and market considerations).
- 401(k)
- Health insurance
- Dental insurance
- Paid time off
- On-the-job training and growth opportunities
- Comprehensive medical, dental, and vision plans.
- Health Saving Account (HSA) with employer contribution
- Safe Harbor 401(k) plan with a dedicated wealth advisor.
- Supplemental benefits including Accident, Critical Illness, Short-Term Disability and employer-paid Life Insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
