Inside Sales (Steel)

Falcon Steel Inc•Springfield, MO

15h•Onsite

About The Position

Falcon Steel is looking for an Inside Sales Representative to be the first point of contact for our customers. This role involves handling customer inquiries via phone, email, and in person, turning them into accurate quotes and smooth orders. The representative will quote material, pricing, and lead times; enter and track orders; and keep customers informed from the initial contact to final delivery. This position requires a blend of sales, customer service, and coordination with the shop floor. The ideal candidate is quick with numbers, excellent with people, and eager to build a career in the steel industry.

Requirements

1–3 years of experience in inside sales, counter sales, customer service, or a related customer-facing role
Solid math skills — you'll be calculating pricing, weights, and quantities daily, and accuracy matters.
Strong communication skills on the phone, over email, and face to face; you're comfortable talking with everyone from field crews to purchasing managers.
Organized and able to juggle multiple quotes, orders, and customer requests at once without letting anything slip.
Proficiency with Microsoft Office (especially Excel and Outlook)
Willingness to learn steel products and terminology quickly — we'll teach the steel; you bring the drive and the people skills.
High school diploma or equivalent required
A customer-first attitude and the hustle to follow up without being reminded.

Nice To Haves

experience in steel, metals, building materials, or industrial products is a strong plus
experience with ERP, order entry, or CRM systems is a plus
associate's or bachelor's degree in Business or a related field is a plus

Responsibilities

Field incoming inquiries from customers by phone, email, and in person; respond promptly with accurate quotes for material, processing, and delivery timelines.
Prepare and follow up on quotes — track open quotes, check in with customers, and work to convert quotes into orders.
Enter sales orders accurately and coordinate with the shop and delivery teams to make sure lead times quoted are lead times kept.
Build working knowledge of steel products — shapes, grades, gauges, and common applications — so you can help customers figure out exactly what they need, even when they're not sure themselves.
Develop and maintain relationships with repeat customers; learn their businesses, anticipate their needs, and be the reason they call us first.
Keep customers updated on order status, shipment timing, and any changes; communicate changes and cancellations promptly to the affected departments.
Coordinate with purchasing on material availability and buyouts for items we don't stock.
Resolve pricing discrepancies, order issues, and customer concerns quickly and professionally.
Maintain accurate records of quotes, orders, and customer communications in our systems.
Identify opportunities to grow existing accounts and flag promising new customer leads.