Inside Sales Representative

Quanex•New Haven, CT

14d•$22 - $26•Hybrid

About The Position

The Inside Sales Representative performs diversified duties to process architectural products inquiries and orders from customers, received from Sales Representatives and Customers for all types of architectural products and provide information to Sales Representatives / Customers regarding orders already in-house.

Requirements

Two years of prior Inside Sales experience preferred.
Highly driven, self-motivated, and able to work under pressure with minimal supervision.
Energetic and friendly with excellent verbal and written communication skills.
Ability to understand and interpret technical information.
Ability to interact effectively with customers of all kinds

Nice To Haves

Construction industry experience a plus

Responsibilities

Answer inquiries for quotations, via phone or e-mail, providing detailed technical information and conferring with the customer to emphasize the advantages of BILCO products.
Establish pricing and other relevant information from technical manuals or contact with other departments as necessary.
Check all quotes for duplicate project or customer and note accordingly.
Enter quotation information into system, and provide quotation to customer via phone, or e-mail.
Interface with specifier (architect or specifying engineer) to define specific project requirements, influencing the preparation of specs or matching our products with existing specs.
Take and edit orders for architectural products. Edit orders, and inquiries converted to orders, as assigned. Ensure that all information is correct, accurate, and complete.
Contact customer regarding missing information, model changes, terms of sale, pricing, etc. Forward order to CSR- Order Entry, for entry of these orders.
Handle all types of questions from customers regarding order adjustments, cancellations and customer changes.
Address customer requests for order status or expedites, doing appropriate research as necessary.
Prepare requests for drawings for submittal to customers. Maintain reference files and other records necessary for customer service duties.
Act as back-up for other Sales Reps, for the Inside Sales/Customer Service duties of the Administrative Assistant, and for order entry as requested.