Inside Sales Representative

Sotera Health • Oak Brook, IL

6d • $63,000 - $95,000 • Onsite

About The Position

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®. Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year. Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies. Manage and grow a portfolio of small accounts (<$100K/year), acting as the main commercial contact and ensuring retention, responsiveness, and revenue growth.

Requirements

• Bachelor’s degree or equivalent experience
• 2–4 years in inside sales or account management
• Experience managing multiple small value accounts
• Strong communication
• High organization and follow-up discipline
• Commercial mindset (pricing, upsell)
• Ability to manage high volume of accounts
• Proactive and responsive

Nice To Haves

• Hands-on
• Customer focused
• Fast response / sense of urgency
• Strong ownership mindset
• Structure

Responsibilities

• Own and manage a portfolio of small accounts
• Be main point of contact for all commercial topics (pricing, orders, issues, follow-ups)
• Drive retention and identify upsell opportunities
• Respond to inbound RFQs and new small account leads
• Manage pricing within defined guidelines
• Follow up on quotes to convert into orders
• Coordinate internally with operations, CS and finance
• Resolve customer issues and support after-sales when needed
• Keep CRM updated (pipeline, opportunities, pricing)
• Reactivate inactive or declining accounts
• Support field sales by taking full ownership of transactional business

Benefits

• Medical, Rx, Dental, Vision, Disability, Life Insurance, Health Savings and Flexible Spending Accounts
• 401(k) program with Company match that immediately vests
• Paid holidays, vacation and sick time
• Free financial planning assistance
• Paid parental leave
• Education assistance
• Voluntary benefits including Critical Illness, Accident, Hospital Indemnity and Pet Insurance
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree