Inside Sales Representative

URM Stores•Spokane, WA

5d•Onsite

About The Position

URM Stores, Inc. is searching for a dynamic and enthusiastic Inside Sales Representative who thrives on connecting with customers—both online and over the phone. In this fast-paced role, you’ll deliver top-notch customer service by answering questions, sharing helpful information, and confidently guiding customers from their first interaction to an in-person experience. If you have strong communication skills, a great listening ear, and enjoy helping people find the right solutions, this is an exciting opportunity to make an impact every day.

Requirements

2+ years of experience in grocery or foodservice
2+ years in sales or a skilled office role
Strong communication skills
Great listening ear
Enjoy helping people find the right solutions
Organized, detail-focused, and proactive with follow-ups
Confident using Microsoft Word, Excel, Outlook, PowerPoint, Teams, and Adobe Acrobat
Enjoy learning new tools and systems like PowerSell, AS400, WebDocs, RIMS, and store ordering platforms
Strong data entry skills (10-key experience is a bonus!)
Positive, professional phone presence and polished written communication

Responsibilities

Be the friendly voice customers count on by processing and entering orders accurately via phone, email, or fax.
Jump in to support outside and inside sales consultants by providing coverage during vacations or sick days.
Partner with sales teams to solve customer questions and challenges—from pricing and credits to deliveries, recalls, and product information.
Handle billing for specialty and non-stock items with care and accuracy.
Proactively connect with customers when items are out of stock, offering smart substitutions and clear delivery timelines.
Keep things moving by answering and directing calls from customers, brokers, and vendors to the right teams.
Work closely with vendors and internal departments to source specialty items and meet customer needs.
Tackle a variety of administrative tasks, including data entry, mailings, filing, scanning, and calendar management.
Get involved in events, special projects, and team assignments whenever needed.

Benefits

Medical/Dental/Vision/RX Insurance premiums paid 100% for the employee and over 93% for dependents
401k Retirement Plan with Company match up to 9% of annual salary
Subsidized Life Insurance for employees and great rates for family
Company paid Long-Term Disability insurance
Short-Term Disability and Cancer Insurance available
Life Flight Insurance at Special Rate
Great vacation plan
Six Paid Holidays and four Paid Personal Holidays
Paid Sick Days
Paid Volunteer Service Day
Company sponsored activities and events
Corporate discounts (gym memberships, cell phone plans, computer discounts)
Employee Discount Program at Company-owned Grocery Stores