Inside Sales Representative-Home Services Sales Closer

Seatown•Mukilteo, WA

1d•Remote

About The Position

Seatown is looking for a high-performing Inside Sales Representative who knows how to close. This is not a traditional customer service position, and this is not a cold-calling role. Our technicians and sales professionals are already in customers' homes every day providing plumbing, HVAC, and electrical solutions. Many customers receive estimates but do not make a decision during the initial visit. Your job is to call behind those opportunities, uncover what prevented the customer from moving forward, overcome objections, and close the sale. We are looking for someone who is confident on the phone, competitive, persistent, professional, and motivated by results. If you have a proven ability to follow up on unsold estimates and turn opportunities into booked revenue, we want to talk to you.

Requirements

Proven inside sales, phone sales, rehash, retention, or closing experience.
A documented history of meeting or exceeding sales goals.
Strong objection-handling and negotiation skills.
Experience selling high-ticket products or services.
Excellent phone presence and communication skills.
Confidence discussing pricing and financing.
Strong follow-up habits and pipeline management skills.
The ability to work multiple opportunities simultaneously without losing follow-through.
Competitive and results-driven mentality.
Strong organizational and CRM skills.

Nice To Haves

Experience in HVAC, plumbing, electrical, roofing, windows, solar, automotive, home improvement, remodeling, or other high-ticket consumer sales is highly desirable.
ServiceTitan experience is a plus but is not required.

Responsibilities

Follow up aggressively and professionally on unsold plumbing, HVAC, and electrical estimates.
Contact customers by phone, text, and email using a structured follow-up process.
Identify the real reason the customer did not move forward.
Overcome objections related to price, timing, financing, competition, and uncertainty.
Re-establish value and help customers understand their options.
Present approved financing options, promotions, and solutions when appropriate.
Negotiate within company-approved guidelines to close opportunities.
Ask for the sale and confidently move customers toward a decision.
Recover opportunities that would otherwise be lost.
Rehash older estimates and previously deferred work.
Maintain a strong pipeline of open opportunities and follow each one until there is a clear outcome.
Schedule sold work and coordinate with Operations and Dispatch.
Maintain accurate notes, next steps, and follow-up activity in ServiceTitan.
Partner with technicians, Comfort Advisors, managers, and operations leadership to maximize every opportunity.
Track individual closing percentage, sold revenue, average ticket, and follow-up performance.