Inside Sales Representative

Integrated Power Services•La Porte, TX

About The Position

Integrated Power Services (IPS) is the leading North American solution provider for power management, electro-mechanical and rotating assets. Serving customers across a wide range of industries, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil & gas, metals, mining, paper, aggregates, and cement. IPS defines world-class electric motor, generator repair, and Power Management every day. When you work for IPS, you can learn from industry experts and discover your potential while being part of a winning team committed to upholding our core values: Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Requirements

High school diploma required
Sharp analytical thinking and reasoning abilities
Strong proficiency in the use of Microsoft Office suite as well as Adobe Acrobat
Ability to analyze and interpret data and take appropriate action
Excellent time management
Ability to communicate technical data in a clear and concise manner
Must exhibit excellent written and verbal skills
3 or more years of customer service or inside sales experience in an industrial environment or equivalent education preferred
Excellent interpersonal skills, including the ability to build rapport with current and potential customers and suppliers
Critical attention to detail

Nice To Haves

Technical background with electrical and/or mechanical products is a plus

Responsibilities

Drive sales growth and enhance customer service for the region.
Deliver exceptional customer service to ensure timely and cost-effective completion of all Distribution-related functions, collaborating with the IPS outside sales organization and OEM partners.
Process customer inquiries, provide quotations, and enter and manage orders efficiently.
Select and procure motors from suppliers, ensuring quality and cost-effectiveness.
Investigate and resolve customer issues promptly and professionally.
Manage supplier relationships to ensure optimal performance and service delivery.
Serve as a technical resource to address and resolve inquiries and problems, leveraging support from engineering and OEM partners as needed.
Maintain clear and professional client and sales correspondence.
Handle shipment processing, including preparing, packaging, and shipping outgoing orders using the most cost-effective and efficient methods.
Manage inbound logistics by receiving, inspecting, and verifying incoming shipments against purchase orders.
Oversee inventory management, including maintaining accurate records, assigning storage locations, and managing stock levels.
Document shipping and receiving activities, generate reports, and maintain organized records for accountability and compliance.
Process orders and credits accurately and efficiently.
Assist with inventory management to ensure optimal stock levels and minimize discrepancies.
Interpret and ensure compliance with company operating policies and procedures.
Utilize Continuous Improvement Process Solution tools and processes to enhance operational efficiency.
Establish and maintain strong relationships with external suppliers to ensure reliable service and product quality.
Maintain detailed and accurate notes in order files for reference and follow-up.