Inside Sales Representative

MIRATECH Corporation • Tulsa, OK

10d • Onsite

About The Position

The Inside Sales Representative will support MIRATECH direct and independent sales channels. This role involves providing sales support to enhance the effectiveness of outside sales personnel, handling customer service for inbound inquiries, developing product knowledge, managing in-house accounts, and acting as a liaison between various departments and customers.

Requirements

• Bachelor's Degree required or equivalent work experience of 3+ years
• Previous customer service and/or sales skills required
• Excellent written and verbal communication and interpersonal skills
• Drive to meet and exceed performance targets and customer satisfaction levels
• Ability to establish priorities and work independently
• Must be detail-oriented and have ability to multi-task
• Proficient in MS Office applications (Outlook, Teams, Sharepoint, Word, Excel, PowerPoint)

Nice To Haves

• Experience with the use of CRM, ERP or other large database systems preferred; Syspro experience is a plus
• Additional language skills are a plus

Responsibilities

• Provide sales support to improve the effectiveness of MIRATECH's outside sales personnel - both staff and independent sales agents
• Provide customer service for inbound inquiries/transactions through calls and internet requests
• Develop detailed working knowledge of MIRATECH's products, markets and customers through training and territory sales coverages.
• Make outbound calls to new and existing customers to grow and develop relationships
• Manage in-house account relationships and sales
• Respond to customer and regional sales managers' requests, generate proposals, CRM database maintenance, document management, track order status and generate reports
• Liaison between Engineering, Operations, Sales, Accounting and Customers
• Regularly input call notes and other important account information in CRM system to track customer contact history
• Assist with coordinating presentations for outside sales, reps and customers
• Communicate and follow-up on sales leads with customers, RSMs, and sales channels
• Manage customer and product complaints to Quality team
• Travel as needed with outside sales for ongoing training/development
• Other duties as assigned

Benefits

• Health, Dental & Vision Insurance
• Annual Bonus Program
• $350 Annual Wellness Credit
• Flexible Spending Account (FSA)
• 401k with match up to 5%
• Life insurance
• Disability insurance
• 5 days of paid sick leave annually (prorated based on start date)
• 15 days PTO annually (prorated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level