Inside Sales Representative- Aftermarket- Power Generation

AIRLINE HYDRAULICS CORPORATION • Bristol Township, PA

2d • Hybrid

About The Position

The Inside Sales Representative – Aftermarket – Power Generation provides support for power generation customers. This is a hybrid position based in Bristol, Pennsylvania, with work in the office three days a week.

The role responds to customer inquiries and supports product and service selection, quotations, order processing, vendor procurement, shipment expediting, pricing, logistics, and order updates. The representative coordinates with customers and internal teams—including outside sales, engineering, and project management—to fulfill customer requirements and resolve issues. The role also handles power-generation portal submissions, spare-parts quotes, RFQ tracking, customer documentation, and improvements to parts and kits visibility. Other related duties may be assigned by management and listed in the SOP.

Requirements

• A four-year degree or equivalent work experience is preferred.
• Previous experience in power generation is preferred.
• Knowledge of fluid power, automation, and/or motion control products is strongly preferred.
• Demonstrated ability to understand technical concepts.
• Previous success in inside sales and/or experience in a technical support role is preferred.
• Experience purchasing manufacturing or technical products is a plus.
• Excellent telephone personality and demonstrated ability to maintain customer relationships.
• Highly proficient computer skills, including MS Word, Excel, and Outlook.
• Excellent communication, organizational, and interpersonal skills.
• Ability to handle multiple high-pressure tasks.
• Ability to work in a fast-paced and self-directed environment.
• Some occasional travel may be required for customer visits and training purposes.

Nice To Haves

• A four-year degree or equivalent work experience.
• Previous experience in power generation.
• Knowledge of fluid power, automation, and/or motion control products.
• Previous success in inside sales and/or experience in a technical support role.
• Experience purchasing manufacturing or technical products.
• ERP, Epicor P21, and B2B experience.

Responsibilities

• Respond to customer inquiries about products, services, pricing, availability, order status, engineering jobs, and sales orders through email, phone, and the website.
• Assist and advise customers in selecting products and services based on their requirements.
• Engage vendors to procure materials and expedite shipments.
• Prepare quotations, process orders, and manage existing orders, primarily on the online platform and in internal business systems when necessary.
• Coordinate with other departments to fulfill customer requirements and expectations and resolve conflicts to the customer’s satisfaction.
• Work with outside sales and the power generation team to build and retain customer relationships.
• Make pricing decisions when communicating with customers and work with pricing teams to maintain accurate customer account information in the business system.
• Use Customer Overview Files for unique documents and historical project reference.
• Update Monday.com with major RFQ status and orders requiring team discussion.
• Understand proprietary items and their associated restrictions.
• Retrieve and submit RFQs through power generation portals.
• Enter Standard Deviation Requests through portals.
• Create Spare Parts quotes for open projects and upload them to OneHub.
• Use power generation sites such as SourceGate and GTCC.
• Manage logistics information for international shipments.
• Work with engineering, sales, and project management to support aftermarket questions.
• Work with Item Data and the Website Team to improve processes for kits and parts visibility on GE numbers and restricted items.
• Perform other related duties and assignments as directed by management and as listed in the SOP.

Benefits

• Medical, dental, vision, and disability coverage effective the first of the month after the hire date.
• PTO accrual begins upon hire.
• Referral bonuses.
• 100% employee-owned company.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed