Inside Sales Representative - Aftermarket
About The Position
Donaldson is seeking an Inside Sales Representative - Aftermarket to join their Power Generation Aftermarket team. This role is designed for a motivated and customer-focused sales professional who excels in relationship management, technical problem-solving, and driving business growth. The representative will support customers in the power generation industry by providing responsive service, developing solutions, and identifying opportunities to increase revenue and build lasting partnerships. The position involves supporting Territory Managers while independently managing and growing a customer account portfolio. Success requires strong technical aptitude, knowledge of industrial products and applications, and effective collaboration across various departments including Sales, Customer Service, Marketing, Product Development, and Operations. This role is ideal for individuals who enjoy a fast-paced environment and making a direct impact on customer success and business results. The position requires a hybrid schedule at the Bloomington, MN office.
Requirements
- 2+ years of inside sales, technical sales, customer support, or related experience in an industrial environment.
- 1+ year of experience with Microsoft Dynamics or related CRM systems.
Nice To Haves
- Bachelor's degree
- Excellent communication, customer service, and relationship-building skills.
- Strong organizational and time management abilities.
- Strong attention to detail and commitment to accuracy.
- Ability to work independently while effectively collaborating across departments.
- Strong technical aptitude with the ability to understand industrial products, applications, and customer requirements.
- Proven ability to manage multiple priorities and perform effectively in a self-directed environment.
- Demonstrated success in achieving sales and revenue objectives.
- Ability to analyze customer needs and recommend value-added solutions.
Responsibilities
- Support PowerGen Territory Managers by providing administrative, commercial, and technical sales assistance.
- Independently manage and grow an assigned portfolio of targeted accounts to generate incremental revenue and expand market share.
- Develop and maintain strong customer relationships through proactive communication and timely follow-up.
- Identify new sales opportunities within existing accounts and pursue prospecting activities to generate business growth.
- Prepare accurate and timely quotations, proposals, and customer correspondence.
- Review customer requirements and recommend appropriate products and solutions based on application needs.
- Collaborate with Territory Managers, Customer Service, Operations, Marketing, Product Development, Engineering, and other internal stakeholders to ensure customer satisfaction.
- Monitor quote activity and actively follow up on open opportunities to improve conversion rates.
- Maintain accurate customer and opportunity records within CRM systems.
- Support sales campaigns, product launches, trade shows, and marketing initiatives as needed.
- Serve as a technical resource to customers by developing a thorough understanding of company products, applications, and market segments.
- Assist Territory Managers with account planning, pipeline management, and revenue forecasting activities.
- Resolve customer concerns and coordinate solutions with internal teams.
- Consistently achieve or exceed assigned sales, revenue, and profitability targets.
Benefits
- health benefits
- retirement plan (401k)
- paid time away
- paid leaves (including paid parental leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
