Inside Sales - Aftermarket

IMI Process Automation • Lake Forest, CA

2d • Hybrid

About The Position

The Inside Sales Representative supports existing customer accounts within the critical valve manufacturing industry by providing quotations, processing orders, and serving as a primary point of contact for customers. This role works closely with customers, the outside sales team, and internal departments to ensure accurate and timely support of customer requirements. Following an initial training and evaluation period, the Inside Sales Representative is expected to take ownership of an assigned territory of existing customer accounts. The position carries individual sales performance expectations in addition to responsibilities for accuracy, customer service, account management, and effective follow-through. The candidate must be detail-oriented, customer-focused, able to manage multiple priorities, and capable of working with minimal supervision after training is completed but can also adapt to working and collaborating in a team environment. Strong troubleshooting and problem-solving skills are essential for identifying customer needs, resolving issues, researching product information, and supporting accurate quotations and order processing.

Requirements

• High school diploma or equivalent.
• Strong customer service, verbal communication, and written communication skills.
• Accurate typing, data entry, and recordkeeping abilities.
• Ability to manage competing priorities and changing workloads.
• Demonstrated ability to learn new products, systems, and processes quickly.
• Ability to work with minimal supervision after training is completed but can also adapt to working and collaborating in a team environment
• Proficiency with Microsoft Office applications, including Microsoft Excel.

Nice To Haves

• Two to four years of valve industry experience or similar flow control products.
• Experience in a manufacturing environment.
• Previous inside sales experience.
• Experience using Salesforce CRM.
• Experience using IFS ERP.
• Completion of customer service certifications and/or formal sales training.

Responsibilities

• Prepare customer quotations using available pricing, product, and historical sales information.
• Process customer orders accurately and in accordance with established procedures.
• Communicate with customers through phone and email regarding quotations, orders, product information, and account-related needs.
• Coordinate with the outside sales team to support customer accounts and sales activities.
• Research cost history, engineering drawings, specifications, and product information required to quote and sell parts.
• Maintain accurate and complete records in Salesforce CRM system.
• Manage multiple customer requests, priorities, and deadlines while ensuring timely follow-through.
• Exercise sound judgment within assigned authority levels and seek guidance when appropriate.
• Develop and maintain knowledge of company products, systems, and procedures.
• Support ongoing customer satisfaction and account retention efforts within an assigned territory.

Benefits

• Multiple health plans to choose from: HMO, PPO, and High Deductible Health Plans with a low-cost share
• Best-in-class 401K plan with zero vesting and up to 6% contribution matching
• 14-week maternity leave at full pay (Adoption benefits are equivalent)
• 4-week paternity leave at full pay (Adoption benefits are equivalent)
• Employee Resource Groups that offer community and support, like our Pride Network and Network of Women groups
• PTO, encompassing inclusive holidays
• Career Development opportunities (IMI’s ‘Catalyst’ Program)
• Employer contribution for Health Savings Account, and in many cases free virtual telemedicine, and teletherapy.
• Mental Health and wellness programs to support you and your family
• Full suite of voluntary benefits to tap into, including but not limited to: Critical illness insurance, hospital indemnity, legal insurance, identity theft protection, and pet insurance or home & auto insurance through our discount advantage platform
• Short & long-term disability as well as basic life insurance at 2x your basic salary at no cost to the employee
• Free financial advisors, webinars, and classes through Charles Schwab
• Annual Employee Stock Purchase Plan with option to purchase IMI shares at a reduced employee only price - no opportunity to lose, only to profit or refund your investment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED