Early Career, Inside Sales Representative (2027)
About The Position
Figma is growing its team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether they're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. As an Inside Sales Representative, you will play an important role in helping existing customers scale while managing requests and closing deals from a large book of accounts. You will build a strong foundation of knowledge across the product platform and internal sales processes while partnering with Support, Order Management, and Marketing. You will also gain experience qualifying and routing inbound prospects to an aligned Account Executive. This experience will help you serve customers efficiently and support your own career development in Sales. As a founding member of this new team, you are adaptable and eager to contribute to how the strategy of this function evolves over time.
Requirements
- Desire to build career in Sales - ultimately working towards Senior Inside Sales Representative and Account Executive roles at Figma
- Strong technical aptitude with ability to learn new products, processes, and policies as we go
- Collaboration across multiple teams (such as Sales, Support, Billing, and Marketing)
- Inherent curiosity and commitment to ongoing learning, adaptable and comfortable navigating frequent change, and high achiever with a strong inner motivation to over-achieve
- Exposure to or interest in product development and web-based collaborative tools
Nice To Haves
- B2B SaaS experience
- Customer-facing Sales/Support experience
- Multilingual (Spanish or Portuguese)
Responsibilities
- Communicate with existing customer accounts through email, Zoom, and Ironclad about Figma’s platform and pricing
- Close inbound sales requests for subscription expansions, including adding products or licenses, creating new instances, and upgrading to the Enterprise Plan
- Manage inbound billing requests (such as processing renewals and changing payment term/method)
- Close targeted outbound account renewals
- Qualify and handle inbound sales requests
- Partner with Marketing to run proactive campaigns that maximize expansion/retention across all products
Benefits
- Equity
- Health coverage
- Dental coverage
- Vision coverage
- Retirement benefits with company contributions
- Parental leave and reproductive or family planning support
- Mental health and wellness benefits
- Paid time off
- Paid sick leave
- Paid holidays
- Other leave benefits in compliance with applicable federal, state, and local laws
- Company recharge days
- Cell phone reimbursements
- Home internet reimbursements
- Lifestyle spending accounts
- Sales incentive compensation for most sales roles
- Annual bonus plan for eligible non-sales roles
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
