Inside Sales Representative

Flow Control Group•Kennesaw, GA

1d•Onsite

About The Position

The Inside Sales Account Manager is responsible for developing and maintaining strong customer relationships, acting as the primary point of contact for inquiries, issues, and sales opportunities. This role focuses on driving revenue growth by identifying upselling and cross-selling opportunities, expanding product usage within existing accounts, and proactively addressing customer needs. They analyze account trends, monitor market activity, and adjust sales strategies to meet or exceed sales quotas. Additionally, they collaborate with internal teams— including order fulfillment, operations, and business development—to ensure seamless customer experiences and long-term account success.

Requirements

A Bachelor’s degree (with a technical concentration)
At least 2-5 years previous sales account management experience with a proven solid track record.
Experience should be in a high outbound transactional, customer service call center, or sales environment
Background in technical industrial products sales
Work experience should be in fast-paced culture with an incentive/goal-driven environment
Effective verbal and written communication skills.
Proven leadership skills.
Proficient at Microsoft Office.
Ability to handle multiple priorities.
Very positive and highly energetic
Entrepreneurial attitude.
Highly motivated, goal-oriented, and competitive
Excellent prioritization and time management skills
Background in technical industrial products.
Ability to quickly learn products and applications

Nice To Haves

Prior experience with developing, coordinating, and leading training programs preferred

Responsibilities

Develop and maintain strong relationships with assigned customer accounts
Act as the primary point of contact for customer inquiries, issues, and requests
Proactively monitor account performance and identify growth opportunities
Meet or exceed sales quotas by upselling, cross-selling, and expanding product usage within accounts
Develop tailored sales strategies based on customer needs and preferences
Conduct product demonstrations and provide detailed explanations of offerings
Address customer concerns promptly, ensuring high satisfaction levels
Collaborate with order fulfillment teams to resolve issues effectively
Educate customers on new products, features, and services
Identify and pursue opportunities to onboard new accounts
Collaborate with business development teams to nurture leads
Utilize CRM tools to track and manage sales opportunities
Analyze account trends to identify growth potential and risk factors
Monitor competitor activity and market trends to adjust sales strategies
Work closely with internal teams, such as order fulfillment, engineering, and operations, to align on customer strategies
Ensure sales plans are executed to increase revenues and margins
Maintain high level of customer satisfaction
Develop annual forecasts by Sales Representative and territory
Make recommendations regarding potential new products and markets
Suggesting sales promotions, pricing, or literature (marketing) ideas to increase sales
Be authentic, be vulnerable, be accepting, be present, be useful
Be committed to creating a work environment that people can do their best and find meaning
Implement performance standards that are clear and develop an agreement
Develops strategic accountability by using performance appraisals bi-annually
Deals with negative issues immediately and head on
Seeks a formal evaluation of their job skills from their direct supervisor