Inside Sales Representative

Nissha•Buffalo, NY

8h•$75,000 - $90,000•Hybrid

About The Position

Nissha Medical Technologies (NMT) is a global Contract Development and Manufacturing Organization (CDMO) where people, purpose, and technology come together to advance healthcare. Headquartered in the United States, NMT is the medical devices business unit and a wholly owned subsidiary of Nissha Co., Ltd., a publicly traded Japanese company based in Kyoto, Japan (TSE: 7915). Across our global organization, our teams collaborate to design and manufacture innovative medical devices and solutions that make a real difference in patients’ lives. We partner closely with our customers to solve complex challenges, move ideas forward, and support products from concept through commercialization. Our work spans patient monitoring, surgical and interventional solutions, precision components, and emerging technologies, all grounded in a strong culture of quality, accountability, and continuous improvement. At Nissha Medical Technologies, we believe our success is driven by our people. We foster an environment where curiosity is encouraged, teamwork is valued, and individuals are empowered to grow their skills and careers. If you’re motivated by meaningful work, collaboration, and the opportunity to help shape the future of healthcare, you’ll find a place to belong at NMT.

Requirements

Associate Degree required
Minimum 1 year of sales experience or 2 years of customer service experience
Proven ability to communicate effectively with customers in a variety of situations
Excellent verbal and written communication skills
Proven ability to close sales and drive customer engagement
Knowledge of CRM or similar sales management systems
Proficiency with Microsoft Office applications, including Word and Excel
Strong analytical and problem-solving skills
Ability to conduct research and gather market/customer insights
Strong organizational, prioritization, and time-management skills

Nice To Haves

Bachelor's Degree preferred in Business, Marketing, or a related field
Bachelor's Degree in a related field
Experience supporting business development, account management, or inside sales activities
Experience developing sales strategies and identifying growth opportunities
Demonstrated ability to manage multiple priorities in a fast-paced environment
Leadership potential with the ability to influence and collaborate across teams

Responsibilities

Conduct outbound sales activities by phone, internet, email, and other internal tools to generate new business from prospective and existing B-level customers within assigned target markets, while meeting daily activity goals.
Make customer and prospect calls and consistently meet established expectations.
Research prospective customers to identify effective selling and pricing strategies that support new sales growth.
Identify emerging market needs and opportunities by engaging current customers, following up on leads, and monitoring competitor activity; share relevant insights and recommendations with the National Sales Director.
Drive assigned opportunities to closure by the estimated close date and move them through the sales pipeline as efficiently as possible.
Travel as needed within the assigned territory to support sales initiatives, customer relationships, and the National Sales Director.
Communicate effectively with customers using product and company knowledge to address customer needs, support company objectives, negotiate when appropriate, and respond promptly to leads and inquiries.
Prepare sales quotes and determine discount levels based on customer qualifications, needs, and company requirements.
Maintain current product and company knowledge to respond accurately and effectively to customer questions.
Collaborate with the National Sales Director to develop sales strategies informed by customer feedback and market research, and contribute recommendations to budgeting and related planning processes.
Maintain rolling account information in the CRM system and through supporting tracking methods, including Quarterly Business Reviews and Annual Review Meetings.
Use the CRM system throughout the sales process, including entering call summaries after each customer interaction and updating opportunities, targets, and projected close dates.
Coordinate with other departments as needed regarding order placement, customer complaints, product information, and related issues.
Work with Customer Service as needed to address customer needs and concerns.
Identify and recommend process improvements when opportunities arise.
Represent Nissha Medical Technologies professionally with internal team members, customers, and prospects.
Perform other duties as assigned.
Travel periodically as required.