Inside Sales Representative

HP•Rio Rancho, NM

2d•$24 - $35•Onsite

About The Position

This role is responsible for responding to incoming inquiries from potential customers who have expressed interest in the organization’s offerings. The role assists in qualifying leads, processing orders, and guiding through the purchase journey while achieving and/or exceeding performance goals and quotas.

Requirements

High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Typically has 2-4 years of work experience, preferably in inside sales or tele sales, or a related field.
Business Development
Business Planning
Business To Business
Cold Calling
Consultative Selling
Cross-Selling
Customer Relationship Management
Inside Sales
Marketing
Merchandising
Outbound Calls
Phone Sales
Product Knowledge
Sales Process
Sales Prospecting
Sales Strategy
Salesforce
Selling Techniques
Telemarketing
Upselling
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Nice To Haves

Certified Inside Sales Professional (CISP)

Responsibilities

Develops a basic understanding of the organization's products or services, including key features, benefits, and use cases, to effectively communicate with potential customers.
Engages in conversations with potential customers to understand their pain points, challenges, and objectives, in order to tailor solutions that match their needs.
Learns to handle common objections and concerns raised by potential customers, providing clear and persuasive responses to address doubts.
Identifies opportunities to suggest complementary products or services based on the potential customer's needs and interests
Collaborates with management and experienced sales representatives to place orders for selected customers/accounts via phone.
Monitors order processing to address customer inquiries about delivery, directing customers to relevant departments, and sharing sales updates with experienced Sales Reps.
Informs customers about organization promotions and upgrades, and potentially persuades them to consider extended products or services.
Collects feedback from potential customers about their preferences, objections, and any additional information that can be useful for the sales process.
Participates in training sessions to improve sales skills, product knowledge, and customer service techniques.
Achieves individual and team-based goals related to lead conversion, response time, and other performance metrics and quotas.