Inside Sales Representative

Socket Telecom LLC•Columbia, MO

1d•Onsite

About The Position

Socket is looking for an Inside Sales Representative to join their fast-paced, in-office team in Columbia. This role involves handling a mix of inbound and outbound calls to educate customers, answer questions, and offer the best-fit internet services to meet their needs. The position requires strong communication, tech comfort, and a willingness to hustle, focusing on converting interest into action and conversations into closed deals. It is a high-volume, customer-focused role crucial for the company's growth.

Requirements

High school diploma or GED
1–2 years of sales or call center experience
Experience using CRM systems or customer tracking tools
Comfortable working on the phone for extended periods
Ability to stay focused and positive in a high-volume environment
Excellent phone etiquette and verbal communication skills
Strong teamwork mindset and willingness to help wherever needed

Nice To Haves

Experience handling multi-line phones and multi-channel inquiries (phone, chat, email)
Competitive nature and drive to meet or exceed sales goals
Ability to upsell or recommend additional products based on customer needs
Comfortable managing multiple tasks and systems at once
Outgoing and confident communicator
Naturally persuasive with strong problem-solving instincts
Tech-comfortable and willing to learn new tools and systems
Reliable, detail-oriented, and self-motivated
Driven to succeed in a fast-paced, goal-oriented environment

Responsibilities

Take inbound calls from potential customers interested in Socket services
Make outbound calls to leads who have shown interest in our fiber offerings
Educate customers on our products, services, install process, and promotions
Understand fiber internet and explain it in simple, clear terms
Listen to customer needs and provide tailored recommendations
Build strong customer relationships by promoting long-term satisfaction, identifying retention opportunities, and helping reduce customer churn
Schedule first appointments and help move customers smoothly through the sales process
Use our CRM system to document conversations, track follow-ups, and log accurate information
Collaborate with internal teams to transfer calls and support a seamless customer experience
Stay current on product updates, service changes, and pricing adjustments
Meet or exceed individual sales goals and performance targets