Inside Sales Representative
About The Position
Under the direction of the Manager – Sales Center, this position acts as a Brand Ambassador for Kohler customers, helping convert product interest into orders while creating a world class customer experience to ensure consistent sales growth. An Inside Sales Representative will focus on maximizing sales opportunities within every interaction and is expected to consistently achieve and exceed sales targets. Additionally, this position will partner closely with other consumer-facing teams to help guide a consistent online-offline experience. Success will be measured by net revenue generated as well as customer satisfaction. If you’re looking for an opportunity to build something great from the ground up, we invite you to join our Inside Sales team.
Requirements
- High School Diploma or GED.
- 2+ years of experience in a customer-facing, fast-paced environment.
- Must be highly detail-oriented and demonstrate strong written and verbal communication skills.
- Must be self-motivated and able to excel while working remotely or in an office setting.
- Must be technologically proficient – this role will require heavy use of Salesforce, Microsoft (Excel, Outlook, PowerPoint), chat, email, phone, Kohler.com, and additional tools.
- Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
Nice To Haves
- Bachelor's degree preferred but not required.
- Sales experience highly preferred.
Responsibilities
- Handle incoming chats/calls/emails with the expectation of handling between 40 and 50 inbound interactions per workday
- Exhibit world class service standards through call quality, problem solving, personal ownership over every customer interaction and consistently going above and beyond to surpass customer needs and expectations
- Maintain clean, organized customer records using Salesforce
- Proactively reach out to prospective customers, identifying and creating value
- Establish new agile processes for Inside Sales organization emphasizing a high standard of excellence
- Collaborate cross-functionally with internal partners and consistently support the Sales team
- Identify, provide actionable solutions for and implement process improvements
- Fully cross-train on products
- Work from home requirements: Equipment provided!
- The associate is responsible for paying their own internet expenses and must have a hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service. Wired ethernet connection that meets upload and download speed requirements as noted above. Cannot be Wi-Fi, dial up, satellite or cellular internet.
- Have a separate confidential and distraction free workspace with no background noises
- Freedom from other responsibilities – you must be focused on delivering a world class service experience.
Benefits
- Day 1 benefits
- Competitive total rewards package
- Access to career growth and development opportunities
- Diverse and inclusive workplace
- Strong culture of innovation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
