Inside Sales Representative - Instrumentation Product Group
About The Position
Carotek, a SunSource company, provides process equipment solutions for the industrial, commercial, and municipal markets. We are looking for an energetic, self-driven, technically inclined individual with a warm personality to join our Instrumentation Inside Sales team. This role involves providing technical customer service, identifying correct products for customers, and advising on substitutions or modifications. You will also be responsible for supplying detailed product quotations, managing the order process, and resolving invoicing or credit discrepancies. Most of the work is incoming, with little to no cold calling expectations, though quote follow-up may be required at times. Attending sales meetings and educational activities is also part of the role to stay up-to-date on technical developments.
Requirements
- Technical aptitude
- Ability to provide solutions for customers
- Team player
- Ability to read, analyze and interpret technical drawings and electrical schematics and technical procedures, write reports and general business correspondence
- Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric
- Working knowledge of Microsoft Office Products (Outlook, Word, Excel, etc.)
- Working knowledge of Prophet 21
Nice To Haves
- Working knowledge of electrical, pneumatics, mechanical assemblies, gauges, valves, instrumentation, steam traps and/or a very strong mechanical aptitude
Responsibilities
- Providing outstanding service to our customers and support to the outside sales staff
- Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary
- Selecting and specifying products based on customer application and design prerequisites
- Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to Applications Specialist or Manager
- Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines
- Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information
- Obtaining purchase order number and/or credit card information from customer
- Conferring with Accounting to research and resolve invoicing or credit discrepancies
- Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems
- Following up on quotes
- Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products
Benefits
- Equal Opportunity Employer, including disability and protected veteran status.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
