Inside Sales Representative - Instrumentation Product Group

SunSource • Matthews, NC

6d • Onsite

About The Position

Carotek, a SunSource company, is seeking an energetic, self-driven, technically inclined individual with a warm personality to join their Instrumentation Inside Sales team. This role involves providing technical customer service and solutions for customers in the industrial, commercial, and municipal markets. The position is full-time and based in the Matthews, NC headquarters, with working hours from Monday through Friday, 8:00 a.m. to 5:00 p.m. The company is a distributor, representative, and repair center for a wide range of process equipment, including pumps, blowers, heat exchangers, valves, and instrumentation.

Requirements

• Bachelor's degree from a Business or Engineering program (other majors and experience will be considered).
• Three plus years of experience in an Inside Sales relatable position within the Industrial Fluid Process industry.
• Ability to read, analyze and interpret technical drawings and electrical schematics.
• Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages.
• Ability to convert standard measurements to metric.
• Working knowledge of Microsoft Office Products (Outlook, Word, Excel, etc.).
• Working knowledge of Prophet 21.

Nice To Haves

• Technical aptitude.
• Team player.
• Working knowledge of electrical, pneumatics, mechanical assemblies, gauges, valves, instrumentation, steam traps and/or a very strong mechanical aptitude.

Responsibilities

• Providing outstanding service to customers and support to outside sales staff.
• Engaging in technical discussions to identify correct products and advising customers on substitutions or modifications.
• Selecting and specifying products based on customer application and design prerequisites.
• Conferring with service technicians, managers, or manufacturers to resolve technical problems.
• Supplying detailed product quotations by computing price, discount, and shipping charges.
• Informing customers of pricing, back orders, delivery, and other order-related issues.
• Obtaining purchase order numbers or credit card information from customers.
• Conferring with Accounting to resolve invoicing or credit discrepancies.
• Answering telephone calls and responding to customer correspondence regarding technical questions.
• Following up on quotes.
• Attending sales meetings and educational activities to stay updated on product developments.

Benefits

• Equal Opportunity Employer, including disability and protected veteran status.
• Reasonable accommodation for individuals with disabilities during the application process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level