Inside Sales Representative - Inbound Leads (Remote)

Bath Fitter Corporate

3d•Remote

About The Position

At Bath Fitter, this isn’t your typical call center role—and these aren’t cold calls. Every lead you work with has already raised their hand—whether through a form fill, inbound call, or marketing campaign. Your role is to connect, build trust, and sell the value of the visit—earning the opportunity for our Sales Consultants to step into the home. If you’re energized by people, thrive in high-volume environments, and know how to turn hesitation into “yes”—this is where you belong. This is a fully remote role. To be considered, you must permanently reside in one of the following Canadian Provinces: QC, ON or BC. Applications from other locations cannot be considered. Work From Home. Own the Relationship. Sell the Visit.

Requirements

1–2+ years in call center, inside sales, or high-volume customer-facing roles
Proven success in a performance-driven, metrics-based environment
Experience handling high call volume with consistency and quality
Demonstrated ability in objection handling and influencing decisions
Comfortable working remotely with reliable internet and dedicated workspace
Flexibility to work evenings, weekends, and shift variations
Must permanently reside in QC, ON, or BC, Canada

Nice To Haves

You’re not just “good on the phone”—you know how to connect, influence, and close.
Charismatic, empathetic, and articulate
High, consistent energy—you show up the same on call #100 as call #1
Sales-oriented and customer experience driven
Naturally overcome objections—you don’t avoid them, you lean in
Strong in active listening—you hear what others miss
Build trust quickly with a diverse customer base
Self-sufficient and adaptable—you can pivot when the script breaks down
Growth mindset—you want feedback, coaching, and improvement
Confident, not aggressive—you influence without pressure

Responsibilities

Handle 100+ daily inbound and outbound interactions with energy and consistency
Schedule in-home and virtual consultations by positioning the value of the visit
Build trust quickly through active listening, empathy, and clear communication
Own your leads from start to finish—including follow-ups and callbacks
Perform rehash work—re-engage and convert previously unclosed opportunities
Confidently overcome objections, including saving cancelled appointments
Deliver a high-quality customer experience across phone and chat
Navigate multiple systems while maintaining strong organization and accuracy
Track activity and performance in CRM tools
Continuously improve your approach, messaging, and results