Inside Sales Representative

Aston Carter•Englewood, CO

1d•$25 - $27•Onsite

About The Position

This Inside Sales Representative role serves as the primary point of contact for both domestic and international customers, ensuring exceptional service, responsiveness, and follow-through. You will support customers across orders, inventory, purchasing, and general enquiries while collaborating closely with internal teams to resolve issues and provide effective solutions. This is a long-term opportunity within a stable team that is seeking someone who wishes to grow and remain in the role over time.

Requirements

2–5 years of experience in inside sales, customer support, or account support (non–call centre), with consideration for candidates with 1+ years of strong relevant experience.
Proven experience working in an ERP system (IFS preferred but not essential).
Experience supporting purchasing, inventory, or order management processes.
Strong data entry skills with the ability to handle high volumes accurately.
Intermediate proficiency in Microsoft Excel and strong overall Microsoft Office skills.
Demonstrated ability to multitask, stay organised, and manage multiple customer requests simultaneously.
Strong attention to detail and consistent follow-through on tasks and commitments.
Excellent communication and interpersonal skills, with a customer service–oriented approach.
Comfortable working onsite on a full-time basis.
Ability to lift and move up to 20 lbs as required by the role.

Nice To Haves

Exposure to international customers and global customer service environments.
Mechanical aptitude or a genuine interest in technical products and machinery.
Experience working in a manufacturing or distribution environment.
Background in inside sales support or account management within an industrial or technical setting.
Familiarity with inventory and purchasing workflows in an ERP environment.

Responsibilities

Act as the single point of accountability for assigned product lines and customer accounts, taking ownership of service and follow-through.
Support customers with purchase orders, inventory orders, shipping enquiries, and general account needs, ensuring timely and accurate responses.
Conduct research to understand customer issues, identify root causes, and provide clear, effective solutions.
Partner with internal departments, including purchasing, accounting, and inventory, to resolve enquiries and coordinate customer support.
Provide regular status updates and maintain strong, proactive communication with customers and internal stakeholders.
Perform high-volume data entry with a high degree of accuracy, and prepare reports and analysis as required.
Utilise ERP systems (including IFS) and Microsoft Excel to manage orders, track activity, and produce reports.
Build and maintain strong customer relationships to drive retention, satisfaction, and repeat business.
Manage multiple priorities and tasks in a fast-paced environment, ensuring deadlines and service levels are met.
Assist with general account management activities, including maintaining accurate records and documentation.
Support purchasing, inventory, and order management processes to ensure smooth and efficient operations.