Inside Sales Representative

URM Stores Inc•Spokane, WA

7d•$19 - $22•Onsite

About The Position

URM Stores, Inc. is searching for a dynamic and enthusiastic Inside Sales Representative who thrives on connecting with customers—both online and over the phone. In this fast-paced role, you’ll deliver top-notch customer service by answering questions, sharing helpful information, and confidently guiding customers from their first interaction to an in-person experience. If you have strong communication skills, a great listening ear, and enjoy helping people find the right solutions, this is an exciting opportunity to make an impact every day.

Requirements

2+ years of experience in grocery or foodservice.
2+ years in sales or a skilled office role.
Strong communication skills.
Strong listening skills.
Ability to thrive in a fast-paced, energetic environment.
Organized, detail-focused, and proactive with follow-ups.
Proficient using Microsoft Word, Excel, Outlook, PowerPoint, Teams, and Adobe Acrobat.
Willingness to learn new tools and systems like PowerSell, AS400, WebDocs, RIMS, and store ordering platforms.
Strong data entry skills.
Positive, professional phone presence.
Polished written communication skills.

Nice To Haves

10-key experience is a bonus.

Responsibilities

Process and enter orders accurately via phone, email, or fax.
Support outside and inside sales consultants by providing coverage during vacations or sick days.
Partner with sales teams to solve customer questions and challenges—from pricing and credits to deliveries, recalls, and product information.
Handle billing for specialty and non-stock items with care and accuracy.
Proactively connect with customers when items are out of stock, offering smart substitutions and clear delivery timelines.
Answer and direct calls from customers, brokers, and vendors to the right teams.
Work closely with vendors and internal departments to source specialty items and meet customer needs.
Perform a variety of administrative tasks, including data entry, mailings, filing, scanning, and calendar management.
Get involved in events, special projects, and team assignments whenever needed.

Benefits

Medical/Dental/Vision/RX Insurance premiums paid 100% for the employee and over 93% for dependents.
401k Retirement Plan with a Company match up to 9% of annual salary.
Subsidized Life Insurance for employees and great rates for the employee’s family.
Company paid Long-Term Disability insurance.
Short-Term Disability and Cancer Insurance available.
Life Flight Insurance at Special Rate.
Great vacation plan.
Six Paid Holidays and four Paid Personal Holidays.
Paid Sick Days.
Paid Volunteer Service Day.
Company sponsored activities and events.
Corporate discounts (gym memberships, cell phone plans, computer discounts).
Employee Discount Program at Company-owned Grocery Stores.