Inside Sales Representative
About The Position
Inside Sales Representative To better serve our external customer base, Nilfisk is seeking an Inside Sales Representative that will provide phone-based support to assist and drive growth in our dealer and consumer accounts. The Inside Sales Representative’s primary goal is to support sales development and improve the customer experience by creating more efficient workflows from new customer acquisition to post-sale support. The position will be focusing on gaining relationships with decision makers within the assigned accounts and to conduct strategic planning, managing any opportunities through the CRM and help increase sales revenue for each assigned location. They will help to support and fulfill the Sales Management Process, while executing inside sales campaigns that target specific industries and initiatives as determined by Sales Management. Additional tasks could also be assigned by the Inside Sales Manager and the Sales Leadership team on an ad hoc basis if they are related to the sales process. It is a virtual position, however, some time in the Brooklyn Park, MN or Morgantown, PA may be required for training and team meetings.
Requirements
- Bachelor’s or Associates degree preferred
- 5+ years of proven Inside Sales experience for B2B and/or B2C
- Excellent oral and written communication skills
- Excellent organizational skills
- Strong strategic planning skills
- Team player, able to interact with all functional areas and all organizational levels
- Self-starter, highly motivated
- Open to feedback and coaching
- Must exemplify and embrace Nilfisk Behaviors including: Act as One Team with One Agenda, Understand Our Customers’ business, Act and Expect Forgiveness – don’t wait for permission, Try, Learn & Disrupt – The perfect plan doesn’t exist, Deliver on your Promise
- Proficiency in Microsoft Office Outlook, Word, PowerPoint and Excel.
- Proficient in SFDC, Concur and able to run and evaluate iCube reports (or similar systems with the ability to learn quickly)
- Capability to learn new software and systems quickly
Responsibilities
- Act as primary point of contact for assigned accounts
- Determine and execute regular call cadence with accounts and end users
- Conduct virtual product meetings and strategic business reviews with customer to explore additional revenue opportunities
- Collaborate with field sellers (RMs) as necessary to support site visits, demo needs, training, etc.
- Record all notes and next steps in SFDC
- Provide pricing support on opportunities
- Check inventory status for open opportunities and expected Purchase Orders
- Provide order tracking to customers
- Provide marketing material support as requested by Dealer partner
- Develop and execute inside sales campaigns
- Manage lead qualification process for all inbound leads received as prescribed by sales leadership
- Follow-up on all marketing-generated leads
- Calling and securing new prospect accounts as necessary
- Generate all customer quotes and enters all opportunities into Salesforce
- Facilitate and Execute the New Account Set-Up Process for all new dealers and end users
- Hand off overflow of administrative items to team members as necessary
Benefits
- Health
- Dental
- Vision
- Basic and Supplemental Life
- Critical Illness and Accident Insurance
- Flexible Spending Accounts
- Health Savings Account with Company Contribution
- 401K with Company Match
- Long and Short Term Disability
- Employee Assistance Program
- Legal Plan
- Parental Leave
- Paid Vacation and Sick Time
- Paid Volunteer Day
- Tuition Reimbursement
- Wellness Reimbursement
- Scholarship opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
