Inside Sales Representative - Houston, Texas (53026)

Performance Home Medical•Houston, TX

2d•Onsite

About The Position

At Performance Home Medical (PHM), our patients come first. Using the latest technology and best clinical support, we empower our patients to take control of their health, improve their quality of life, and live longer, healthier lives. The Inside Sales Representative at Performance Home Medical is a relationship‑driven sales role focused on supporting and growing referral partnerships while ensuring fast, accurate delivery of home respiratory services. This position serves as a primary sales and service contact for prescribing physician offices, helping drive order completion, reduce friction, and improve the overall referral experience. The Inside Sales Rep works closely with physician office staff, Order Intake, and the Field Sales team to proactively manage respiratory equipment orders—including CPAP/BiPAP, Oxygen, and Ventilators—and to support revenue growth through responsiveness, follow‑through, and strong referral relationships. This role provides foundational sales experience and exposure that may lead to future sales career opportunities within the organization.

Requirements

4-year College or University Degree
2+ years of experience in inside sales, healthcare sales support, referral coordination, or customer‑facing healthcare roles
Strong relationship‑building and communication skills
Proven ability to manage multiple priorities with urgency and attention to detail
Confidence communicating with clinical and administrative professionals

Nice To Haves

Experience in home medical equipment (HME/DME) or respiratory services
Knowledge of CPAP/BiPAP, Oxygen, and Ventilator workflows
Understanding of insurance authorization and medical documentation processes

Responsibilities

Build and maintain strong, professional relationships with prescribing physician office staff, including clinical and administrative teams
Serve as a trusted point of contact for referral sources by providing timely updates, proactive follow‑up, and clear communication
Support sales growth by ensuring referrals are processed efficiently and physician offices experience minimal friction
Collaborate with Field Sales Representatives to strengthen existing accounts and support ongoing sales initiatives
Identify opportunities to improve referral workflows and enhance physician office satisfaction
Actively manage orders from referral through fulfillment to support both patient care and sales outcomes
Review and act on daily reports to drive order completion, including: Pending Orders Report – Proactively resolve delays impacting revenue and patient setup Manual Holds Report – Address documentation, authorization, or compliance issues with urgency Oximetry Report – Coordinate completion of required testing CMN Report – Partner with physician offices to ensure timely medical necessity documentation Vent Stop Report – Monitor and follow up on changes impacting ventilator orders
Track complex respiratory orders, including high‑touch equipment and payer‑specific requirements
Closely manage hospital discharge orders, supporting rapid setups and strong hospital relationships
Ensure time‑sensitive referrals receive priority attention to support both patient care and customer expectations
Act as a sales‑focused liaison between: Prescribing physician offices Order Intake team Field Sales Representatives
Clearly communicate order status, next steps, and resolution plans to all stakeholders
Escalate issues appropriately to protect referral relationships and service timelines
Ensure all orders meet payer, regulatory, and company documentation standards
Maintain accurate and timely records in company systems to support billing and sales reporting