Inside Sales Representative

Flow Control Group•Charlotte, NC

11d•Onsite

About The Position

Fluid Flow Products, an industry-leading distributor of engineered equipment, is seeking an Inside Sales and Service Support professional for an immediate opening in their Charlotte, NC office. This well-established firm serves large manufacturing sites in the Southeast and is supported by a parent company with investments across the United States and Canada. The Charlotte operation specializes in the sale and service of compressed air systems, thermal fluid heaters, rotating equipment, and filtration. The successful applicant will support the field sales and service business by coordinating jobs from purchase order to invoice, acting as Service Support, and assisting the outside sales team. This role involves quoting parts and service, entering new orders, expediting parts orders, maintaining customer relationships, providing pricing and availability, following up on orders, handling inquiries professionally, funneling leads to the sales team, resolving product issues, arranging service schedules, invoicing completed work, coordinating rental equipment shipments, end-of-month reporting, arranging technician safety training, and maintaining files in Salesforce and Field Service Management.

Requirements

Microsoft Word, Excel, and Outlook proficiency
Salesforce/FSM experience a plus
Good written and oral communication skills
Mechanical aptitude
Good research skills, using existing files (paper and electronic) from our records
Ability to work under a deadline
Ability to prioritize work in a fast-paced environment with multiple simultaneous requests
Order Processing, Expediting
Digital Filing
Ability to work 8 AM to 5 PM Monday-Friday at the Shopton Road Charlotte, NC office

Nice To Haves

Candidates with relevant degrees or craft certification are encouraged to apply

Responsibilities

Quoting parts as well as service
Entering new orders
Expediting parts orders
Maintaining and cultivating positive customer relationships
Providing price and availability on any standard or specialty items directly to customers
Expedite orders and maintain contact with customers and suppliers
Follow up on orders to ensure critical deliveries
Handle all inquiries/contacts in a professional manner
Work in concert with our outside sales team; funnel leads/opportunities to the sales team
Resolve product issues or determine product needs over the phone or via e-mail
Communicate with customers and colleagues to arrange service schedules
Invoicing work that has been completed
Coordinate the shipment of rental equipment
End-of-month reporting for hours worked at key customer sites for safety records
Arranging safety training for Technicians as Service Support
Maintain files in Salesforce and Field Service Management with Service Coordinator as needed