Inside Sales Representative
About The Position
Be part of something exciting at Porter Pipe & Supply! This position is based in Addison, IL, at our headquarters, where you will join a thriving team. As a member of our Inside Sales Team, you’ll play a pivotal role in maintaining our culture of customer service excellence. Our Inside Sales Representatives are required to have strong sales and customer service experience within the PVF/plumbing industry, with a focus on building relationships, delivering timely solutions, and supporting our outside sales team. At Porter Pipe & Supply, CULTURE IS EVERYTHING, and our mission is at the heart of all we do: Through faith in God, we are dedicated to ridiculously good service, honesty, and integrity in all we do. A positive attitude and attention to detail will ensure complete customer satisfaction.
Requirements
- High school diploma or GED required
- Proven customer service experience.
- Strong organizational skills and attention to detail.
- Ability to build rapport with both internal and external customers.
- A positive attitude with the ability to work independently and collaboratively.
- Strong mathematical aptitude and analytical thinking.
- Ability to prioritize multiple tasks and manage time effectively.
- Proficiency with Microsoft Office and general computer skills.
- Excellent written, verbal, and phone communication skills.
- Service-minded approach in every customer interaction.
Nice To Haves
- bachelor’s degree preferred.
- 5+ years of sales experience in the commercial PVF/plumbing industry preferred.
Responsibilities
- Provide quotes to customers based on technical product specifications.
- Support the Outside Sales team through timely quotations and efficient order processing.
- Handle inbound customer calls and resolve inquiries with professionalism.
- Follow up on orders, expedite when necessary, and ensure complete customer satisfaction.
- Collaborate with management, vendors, and purchasing to meet customer needs.
- Monitor and address backorders in a timely manner.
- Close sales directly and in partnership with the Outside Sales team.
- Coordinate quotations and sales orders through company software (SX & TWL).
- Market and promote the company’s service offerings.
- Assist with counter, warehouse, and will-call support as needed.
Benefits
- Competitive salary
- benefits package
- opportunities for career advancement
- opportunities for learning and development in the PVF/plumbing industry.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
