Inside Sales representative

Quincaillerie Richelieu Ltee•Montreal, QC

10d•Onsite

About The Position

Richelieu Hardware is seeking an Inside Sales Representative for SIMTAB Neos, a division of Richelieu Hardware, to support the growth of their industrial operations. This role reports to the Sales Director, Industrial Division. The successful candidate will support the outside sales team and enhance the customer experience by managing inquiries, orders, and sales opportunities, while promoting value-added solutions.

Requirements

Minimum of 3 years of experience in customer service
Comfortable using computers and common software applications (Microsoft Office Suite, Outlook, AS/400, etc.)
Strong numerical aptitude and comfort working with figures
Bilingualism (French and English)
Self-motivated, resourceful, and able to work independently

Nice To Haves

Excellent communication and interpersonal skills
Commitment to the company’s objectives and alignment with Richelieu’s culture and values
Strong team spirit and the ability to collaborate effectively with employees at all levels
Sound judgment and the ability to remain calm in a fast-growing environment where priorities and requirements can change quickly
Strong ability to manage multiple priorities and meet deadlines
Excellent analytical, planning, organizational, and follow-up skills
High level of integrity and respect toward colleagues and team members

Responsibilities

Provide information and guidance to customers by phone, at the service counter, or via email
Work closely with outside sales representatives
Process customer orders and manage incoming orders
Respond to, enter, process, and follow up on customer requests
Deliver outstanding customer service
Promote value-added products and services
Keep customers informed about product information, availability, and delivery status
Perform any other duties related to the position