Inside Sales Representative

Tiffee Companies • Portland, OR

3d • Onsite

About The Position

Renewal by Andersen is the replacement division of the 120-year-old Andersen Corporation, focusing on building the best products in the industry. We offer a unique window product with a controlled territory for distribution and a commitment to the highest quality construction experience. At Renewal by Andersen of Oregon, we are dedicated to creating exceptional experiences for homeowners by delivering premium window and door replacement solutions. We are currently seeking enthusiastic and goal-driven Inside Sales Center (ISC) Representatives to join our expanding Portland-based team. This role is ideal for individuals who enjoy assisting customers, thrive in a fast-paced environment, and are motivated by earning bonuses. As an ISC Representative, your primary responsibilities will include managing inbound and outbound calls, scheduling appointments, and ensuring a smooth customer experience. This is an excellent opportunity for career advancement within a well-established and supportive organization.

Requirements

• Fluent in English, with clear and effective verbal communication skills.
• Minimum of 1 year in customer service, call center, or sales preferred.
• Basic computer proficiency, comfort navigating multiple screens, and the ability to quickly learn internal systems.
• Professional demeanor with strong phone etiquette and verbal communication skills.
• High attention to detail and the ability to multitask in a fast-paced environment.
• Reliable transportation to and from our Portland office.
• Must be available to work at least one weekend day (Saturday or Sunday).

Nice To Haves

• Bilingual in Spanish is a huge plus!

Responsibilities

• Serve as the first point of contact for homeowners via inbound calls, delivering exceptional service and building trust.
• Make outbound calls to warm leads from internal databases (no cold calling) and schedule consultations for our sales team.
• Guide homeowners through the scheduling process while providing a professional and welcoming experience on every call.
• Maintain accurate and up-to-date customer interactions in the CRM system.
• Coordinate closely with the sales team to ensure accurate calendar placement and a smooth customer handoff.
• Assist with special projects and tasks as assigned by leadership.

Benefits

• Hourly rate between $18-$21, plus performance-based bonus opportunities paid out each paycheck.
• Full-time shifts available.
• Health, dental, and vision insurance for full-time employees.
• PTO and paid holidays for full-time employees.
• Opportunities for advancement within the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed