Inside Sales Representative

UPM - The Biofore Company•Mills River, NC

4d•Onsite

About The Position

UPM Adhesive Materials is looking for an Inside Sales Representative to join their team in Mills River, North Carolina. In this role, you will manage and grow a portfolio of customer relationships while proactively identifying opportunities to expand our business. Success in our Inside Sales organization comes from building trusted customer partnerships, collaborating across teams, and bringing a solution-oriented mindset to every interaction. If you’re motivated by continuous learning, collaboration, and driving results, we’re excited to welcome you to the team and support your success.

Requirements

Relevant commercial education or equivalent experience, with an interest in technical products and solutions
Experience in sales, customer service, or another customer-facing role, ideally in a B2B environment
Strong communication, relationship-building, and networking skills
Commercial awareness and confidence in phone-based sales and customer interactions
Experience using CRM systems and digital sales tools
Ability to collaborate effectively with customers and cross-functional teams
Organized and proactive in managing multiple priorities
Motivated to identify opportunities and deliver value to customers
Fluency in Spanish (considered an asset)

Nice To Haves

Knowledge of the packaging or labeling industry

Responsibilities

Manage and develop an assigned portfolio of customers, supporting sales growth, profitability, and product mix in line with business goals
Build strong relationships with existing customers and identify new business opportunities through proactive account planning, customer engagement, and value-based selling activities
Conduct regular customer outreach, business reviews, and sales campaigns, while maintaining accurate customer, opportunity, and activity information in CRM and other sales systems
Work closely with Customer Service, Technical Support, and other internal teams to provide effective customer support and a seamless customer experience
Monitor account performance, profitability, and accounts receivable, taking appropriate action to address risks, overdue balances, and growth opportunities
Gather and share insights on customer needs, market developments, competitor activities, and industry trends to support business growth and decision-making
Collaborate with internal stakeholders to execute customer growth plans, support team objectives, promote digital solutions, and represent UPM at industry events and trade shows when needed