Inside Sales Representative - West Coast

Metagenics

12h • Remote

About The Position

Metagenics believes in helping people live happier, healthier lives by realizing their genetic potential. The Inside Sales Representative role is primarily responsible for generating revenue by selling and educating customers on Metagenics products and services via digital and telephone contact. A key focus is on growing accounts using the Fullscript platform and becoming an expert in its use. This position will maintain or grow assigned accounts by contacting HCP offices and will be accountable for new account development for themselves and the outside field sales team. The role has daily/weekly call activity metrics, new account development goals, and total sales target goals. Additionally, the Inside Sales Representative will recruit customers for Metagenics educational events and support selected marketing and customer service programs.

Requirements

• Bachelor's degree preferred in science related field
• Minimum 2 years Inside Sales or Outside Sales experience
• Excellent phone/digital usage skills, ability to cold call, obtain information from accounts, and the ability to establish rapport via telephone or digital platforms.
• Proficient in Microsoft Word, Outlook, Excel and PowerPoint.
• Experience in using CRM software to maintain customer contact records and to collect and analyze information.
• Skilled at performing research on the internet to piece together information regarding accounts.
• Exemplifies high levels of internal and external customer engagement.
• Demonstrates a positive, solution-oriented outlook when faced with obstacles.
• Maintain or exceeds daily call requirement.
• Ensuring all calls are documented in database/CRM.
• Follow scripts and guidelines on all inbound/outbound calls.
• Develop proficiency with all CRM/ERP software.

Nice To Haves

• Degree in nutrition or related field is a plus

Responsibilities

• Own Fullscript account activation and growth by onboarding and supporting HCPs, driving protocol penetration, and leveraging a deep, working knowledge of Fullscript capabilities, tools, and workflows to maximize adoption and sales impact.
• Serve as the Fullscript subject‑matter expert for assigned accounts, confidently educating practitioners on platform functionality, promotions, and merchandising opportunities while managing outbound sales activity to meet Fullscript revenue targets.
• Meet or exceed daily, monthly and quarterly call quotas, educational presentations, and increasing protocol usage for your accounts by making outbound sales calls to customers. Maintaining low level accounts while positioning high potential accounts for transition to outside sales.
• Meet or exceed specified call quotas for special programs such as support for marketing and recruitment for Metagenics events.
• Follow up on requests or questions from accounts in a timely manner.
• Maintain accurate records in CRM for sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities.
• Solicit outside assistance as needed for account education, such as sessions with the sales training or Medical Information teams.
• Complete all training modules and e-learning as assigned.
• Demonstrate consistent progress in increasing technical knowledge regarding Metagenics products and Fullscript platform.
• Conduct educational presentations on Metagenics products for accounts via Teams Meetings or other virtual meeting platforms.
• Provide exceptional client service to existing clients, offices, and clinics through outbound calls, inbound calls, being responsive to requests, identifying needs and offering solutions to program issues.
• Develop relationships and increase sales volumes by expanding the accounts’ knowledge of Metagenics product offerings.
• Qualify opportunities by utilizing reports within CRM.
• Review key reports and data in order to create accounts plans.
• Communicate technical product knowledge that allows an effective sales presentation via phone calls and sales tools.
• Ensures that information provided to the internal and external customers is complete, accurate and timely.
• Adheres to all company policies, procedures and business code of ethics.
• Attend occasional professional events and sales meetings as requested by your manager.

Benefits

• Medical, dental, vision
• Annual employer HSA (Health Savings Account) funding for eligible employees who elect an HSA medical plan
• STD, LTD, Basic Life AD&D coverage
• 401k + employer matching
• Vacation and Sick Time
• 2 Volunteer Days off per year
• Emergency evacuation time off
• 11 paid company holidays
• 1 Floating holiday to celebrate your birthday or important religious/holiday to you
• Quarterly product allowance to use towards your favorite Metagenics products!
• Product discount
• Peer to peer recognition programs & more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees