Inside Sales Representative

Finning • Edmonton, AB

8d • Onsite

About The Position

Join Finning and help drive customer success through proactive account management and sales initiatives. This position offers: • Opportunities to build strong customer relationships and promote innovative solutions. • A dynamic environment focused on growth and collaboration. • Competitive compensation and comprehensive benefits. As an Inside Sales Representative, you’ll manage an active account base, identify customer needs, and provide tailored solutions across parts, service, and digital offerings.

Requirements

• Related post secondary education in business, marketing, etc.
• Previous sales experience, including proactive telephone selling.
• Strong customer service skills.
• Excellent communication skills and comfort with cold calling.
• Ability to work independently and manage multiple priorities.

Nice To Haves

• Experience in Parts, Heavy Equipment, Mechanic, or Electrical industries is an asset.

Responsibilities

• Proactively build quality customer relationships and manage an account base of 800–1,200 accounts with $1–$2 million in assigned product support revenue.
• Conduct needs analysis and recommend products based on customer business requirements.
• Maintain a minimum of 50 calls per week to promote, qualify equipment leads, and sell parts, service, labor, and customer service agreements.
• Keep accurate customer account and machine population data to support targeting and forecasting.
• Utilize CRM systems and tools such as SalesLink, finQuote, PSQ, SIMSi, and SIS.
• Promote Finning/Cat digital solutions including my.finning.com, Cat App, and Cat Inspect.
• Support regional sales initiatives and collaborate with external sales representatives.
• Execute call programs for customer experience enhancements (e.g., 2-2-6 program, expiring warranty, proactive PM initiatives).
• Make outbound calls to maintain and grow account relationships.
• Generate quotes for parts, CSAs, and attachments.
• Update CRM records and monitor account performance.
• Provide digital solution support and assist customers with technology adoption.
• Participate in regional events and marketing programs.

Benefits

• Competitive compensation
• Comprehensive benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees