Inside Sales Representative

M. G. Newell•Hendersonville, TN

About The Position

The primary purpose of this position is to receive and process customer orders and to provide information/assistance to customers in their purchasing decision or any related problems.

Requirements

Bachelor’s Degree required
3-5 years of Inside Sales experience is preferred.
Candidate must possess good verbal and written communication skills and be detail oriented.

Responsibilities

Enter orders received through phone, email or fax from customers or outside sales representatives
Provide information regarding technical specifications, availability, pricing, etc. to customers and outside sales representatives
Generate formal quotations for components
Receive customer complaints/problems, issue RGA #’s, and coordinate the return/exchange/repair of the item between the customer and inventory control
Refer customer complaints/problems to the VP/General Manager as appropriate
Coordinate the resolution of customer credits or billing discrepancies with the customer, customer service manager, the accounting department, purchasing, and the shipping-receiving department
Search for new or alternate sources for items as necessary to meet the customer’s needs
May order special items from vendors and coordinate the purchase with the Operations Manager
Make recommendations to the Director of Operations regarding a need to add/delete stock items to physical inventory
May perform telemarketing to solicit orders from customers
May physically check stock in the warehouse to assure questionable availability of stock items
Perform other duties as assigned