Inside Sales Representative
About The Position
Bill Howe Plumbing, Heating & Air, Restoration & Flood Services is seeking an Inside Sales Representative to join their team. Since 1980, they have grown to become San Diego's largest family-owned and operated full-service residential and commercial plumber company, specializing in plumbing, heating, and air conditioning, restoration and flood, reconstruction, and lining services. The company fosters a fun and supportive culture where employee voices matter, focusing on legendary customer service and taking pride in every service provided. Their core values include being fiercely committed to employees, communities, and customers; building fulfilling career paths with opportunities for internal promotion and training; aiming to be the best in their field; and striving for transparency, fairness, and ethics.
Requirements
- 3 or more years of Inside Sales experience
- Previous experience providing exceptional customer service
- Valid driver's license
- Must be able to lift, push, pull, and/or move up to 25 pounds.
- Regularly required to sit, walk, stand, stoop, bend, squat, open doors, and climb/ descend stairs.
- Operate standard office equipment (computers, phones, copier, fax machine or scanner).
Nice To Haves
- Knowledge of the Plumbing/HVAC/Restoration/Construction industry is a plus
Responsibilities
- Increasing sales and providing customer support and service options/recommendations
- Call requirement of 50 calls per day
- Listen and assess the needs of each customer, and quickly provide appropriate solutions
- Follow-up on all pending and recommended work with customers and their technicians
- Build sustainable relationships of trust through open and interactive communication
- Meet personal/customer service team sales targets and call-handling quotas
- Primary sales through inbound prospecting, and following up with customers
- Take the extra mile to engage customers
- Present and explain consumer financing options (Goodleap, Greensky) to customers to increase affordability and close rates.
- Pre-qualify customers for financing programs and assist with loan application submission and documentation.
- Clearly communicate terms, monthly payment estimates, and promotions to help customers make confident financial decisions.
Benefits
- Base pay 20-22/hour plus uncapped commission
- Full medical, dental, vision, life insurance plans, and employee assistance programs
- 401k with company matching
- Sick time: 40 hours front-loaded when you reach 90 days
- Paid time off: floating holidays & vacation starts accruing after 90 days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
