Inside Sales Representative

Acclaro Corporation • Lincoln, RI

152d

About The Position

We are seeking a motivated and results driven Inside Sales Representative to join our team and focus on selling service contracts for our portfolio of medical laser systems. This individual will play a key role in driving recurring revenue by engaging existing customers, uncovering opportunities within the installed base, and educating clients on the value of our service offerings.

Requirements

• Bachelor’s degree preferred; relevant experience may substitute.
• 5+ years of inside sales, telesales, or customer success experience; medical device or capital equipment industry experience strongly preferred.
• Proven ability to meet or exceed sales quotas.
• Strong phone presence, excellent communication, and active listening skills.
• Proficiency in CRM systems (Salesforce or similar) and Microsoft Office Suite.
• Ability to understand technical products and explain service benefits in simple terms.
• Self-motivated, organized, and able to manage multiple priorities.

Responsibilities

• Proactively contact existing customers to promote, upsell, and renew service contracts for medical laser equipment.
• Manage inbound inquiries related to service agreements, pricing, and coverage options.
• Partner with the field sales and service teams to identify target accounts and ensure high contract renewal rates.
• Clearly communicate the value proposition of service contracts, including uptime assurance, cost predictability, and compliance benefits.
• Track sales activities, pipeline progress, and results using CRM software.
• Achieve or exceed monthly and quarterly sales quotas for service contract revenue.
• Provide accurate quotes, follow up on proposals, and close business in a timely manner.
• Gather customer feedback and relay market insights to sales leadership and product management.
• Maintain a professional and customer-centric approach in all interactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level