Inside Sales Representative (ETI)

Accredited Labs • Frederick, MD

2d • Onsite

About The Position

ETI Precision is a trusted provider of calibration, repair, and testing solutions for critical electrical and measurement equipment. We serve customers across the United States with accredited calibration services, onsite support, equipment repair, and industry-leading electrical testing products. As an ISO 9001:2015-certified and ISO/IEC 17025:2017-accredited organization, we are committed to quality, integrity, and exceptional customer service. We're looking for an energetic and customer-focused Inside Sales Representative to join our growing team in Frederick, Maryland.

Requirements

• High School Diploma or GED
• At least 1 year of inside sales, business development, customer service, or related experience
• Strong verbal and written communication skills
• Proficiency with Microsoft 365 (Outlook, Excel, Word, Teams)
• Ability to manage multiple priorities in a fast-paced environment
• Valid driver's license
• Ability to pass a background check

Nice To Haves

• Experience in B2B sales, industrial services, manufacturing, technical products, or calibration services
• Experience with CRM and ERP systems (NetSuite experience is a plus)
• Experience using marketing automation or email campaign tools
• Familiarity with electrical test equipment, calibration services, or technical service environments
• Experience with Qualer or similar service-management platforms

Responsibilities

• Respond promptly to inbound sales leads and customer inquiries via phone, email, and web channels
• Develop and maintain relationships with new and existing customers
• Generate and follow up on quotes for calibration services, repair services, and equipment sales
• Coordinate with service managers and operations teams to schedule onsite calibration services
• Process sales orders and maintain accurate customer records within company systems
• Identify opportunities to expand business within existing accounts
• Partner with marketing and sales leadership on lead nurturing and customer outreach initiatives
• Assist customers with product, service, and technical information by working closely with internal subject matter experts
• Track customer interactions and sales activities through CRM and ERP systems
• Support sales initiatives related to ETI's testing equipment, power supplies, accessories, and service offerings
• Deliver an outstanding customer experience through timely communication and problem resolution

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Company Match
• Company-Paid Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Company-Provided Equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED