Inside Sales Representative
Monolithic Power Systems, Inc.•Detroit, MI
About The Position
This role is the central point of contact between customers, sales organization, and the factory. In this customer-facing role you will build strong customer relationships through positive customer engagement and service excellence.
Requirements
- Bachelor degree with 1-2 years of experience in a customer-facing role, preferably in Inside Sales
- Energetic team player with a demonstrated drive for high performance
- Strong communication and interpersonal skills (oral & written)
- Self-motivated, driven, dedicated and willing to learn with a desire to succeed
- Strong organizational skills, ability to prioritize, multi-task and manage your own time
- Excellent problem-solving skills
- Computer skills in Microsoft Office, including Excel, Power Point and Power BI
Nice To Haves
- Supply Chain knowledge and CRM experience are preferred
Responsibilities
- Daily review of open orders to align with available customer demand
- Key point of contact for customer’s supply chain needs
- RFQ Renewal and price/margin management
- Review and maintain regional monthly forecast
- Drive internal support for New Product Introduction (NPI) programs to ensure key scheduling milestones are met; tracking schedule from new product release schedule, revisions, sampling, customer feedback, pilot run and mass production with sales and FAE
- Administer RMA / customer material returns process to compliment regional teams and interface to QA and engineering teams
- Perform monthly backlog analysis and gap management, monitor backlog CRD schedules and manufacturing committed schedules:
- Understand end customer demands
- Understand channel inventory in North America sales regions
- Work with factory on allocation if needed
- Provide monthly analysis and validation on sales opportunities and pricing through CRM
- Commission report management – correct commission report revenue tracking.
- Manage overall customer service function including customer delivery reporting, expedites, confirmations to compliment local and factory CSR functions for assigned accounts/region
- Participate in proactive team efforts to achieve departmental and company goals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
