Inside Sales Representative

Matthews International•Pittsburgh, PA

4d•Hybrid

About The Position

Join Matthews International, a company with over 175 years of success and stability, as a global leader in memorialization. We take pride in our craftsmanship and commitment to quality, which starts with our people. Matthews International is a leading producer of Memorial products for the Cemetery/Funeral Industry, including Bronze Memorials, Vases, and Granite Monuments. The Cemetery Products-Inside Sales Representative conducts outbound calls daily to Cemeteries/Funeral Homes to uncover opportunities such as competitor targets, premium product sales, and features, while also informing customers about the entire line of Matthews Memorial products. This role is responsible for providing customer service and support via phone, fax, and email, while nurturing relationships between Matthews Memorialization and our Partners in Business.

Requirements

Bachelor’s Degree in Sales Management, Business Management or related field.
3+ years of previous inside sales experience; or equivalent combination of education and experience.
Occasional travel either locally, nationally, and/or internationally may be required.
High degree of proficiency in MS Office Suite, Outlook & Internet applications.
Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
Solid understanding and application of mathematical concepts.
Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
Ability to work with and influence peers and management.
Self-motivated with critical attention to detail, deadlines and reporting.
Ability to work overtime as necessary.

Responsibilities

Initiates outbound telephone calls and campaigns to existing and prospective customers to sell products and improve customer satisfaction.
Ensures existing and potential customers receive regular contact through daily phone calls and documents.
Coordinates customer credit applications and prepares and processes credit memos as required.
Routes customers with concerns and problems to the appropriate department.
Fulfills information requests for literature, etc. for customers when needed.
Follows up on pending quotes on projects, products, etc.
Meets or exceeds performance standards for quality and quantity of calls, sales objectives, etc.
Provides key information regarding customer issues with pricing, product, delivery, literature, etc. to sales manager.
Creates and maintains positive personal and business relationships with marketing staff, customer service representatives and regional managers.
Enters all calls into the system immediately and submits sales reports daily to the sales manager.
Generates leads and initiates quoting process on projects.
Responds to customer inquiries within 24 hours and resolves customer inquiries with respect to pricing, delivery, basic application, basic technical questions and credit.
Maintains and updates customer master file.
Additional duties as assigned.