Inside Technical Sales (48042)
About The Position
RitterTech, an MCE Company, is seeking an Inside Sales Representative for their Bolingbrook, IL location. This role is crucial for supporting demanding customers with unique specifications and complex ordering requirements. The Inside Sales Representative will work closely with the outside sales team, handling quotes, order processing, technical consultation, inventory forecasting, and vendor-managed inventory reviews. This position is ideal for someone who is organized, technically curious, and thrives in a fast-paced environment where no two days are the same. RitterTech is one of Parker Hannifin's largest distributors in the U.S. and is part of the resources of MCE.
Requirements
- 3+ years of inside sales, account management, or technical customer service experience.
- Strong proficiency with Microsoft Office (Outlook, Excel, Word) and experience with ERP and/or CRM platforms.
- Organized and detail-oriented, able to manage multiple complex accounts simultaneously without losing accuracy.
- Clear, professional communicator who can build rapport quickly and navigate customer challenges calmly.
- High school diploma or equivalent; relevant experience is what matters most.
Nice To Haves
- Knowledge of fluid power systems, hydraulics, pneumatics, or related components.
- Fluid power systems training or certifications.
- 5+ years of customer success or technical inside sales experience.
- Familiarity with the MRO (maintenance, repair, and operations) industry.
- Bachelor's degree in business, engineering, or a related field.
Responsibilities
- Serve as the inside technical partner for a dedicated set of complex accounts, understanding their unique requirements and ensuring every order, quote, and delivery meets their expectations.
- Manage inbound and outbound customer communication promptly and professionally, building trust through consistent and reliable service.
- Partner with the outside sales team to support long-term account planning, forecasting, and growth strategies.
- Process quotes and orders accurately and efficiently, with a sharp eye for customer-specific requirements and configurations.
- Provide technical consultation to customers on fluid power systems, hydraulic and pneumatic components, and related solutions.
- Monitor open orders for on-time delivery against customer commitments, flagging issues proactively before they escalate.
- Engage with RitterTech's engineering and application teams as needed on complex or custom requirements.
- Forecast inventory purchases based on customer demand patterns to ensure product availability and minimize lead time surprises.
- Conduct Vendor Managed Inventory (VMI) reviews for assigned accounts to keep stock levels optimized and replenishment on track.
- Maintain accurate records in CRM and ERP systems, keeping account activity, order status, and customer details current.
Benefits
- Medical, dental, and vision coverage.
- Company-paid life, AD&D, and short- and long-term disability insurance.
- 401(k) with a generous company match.
- Generous PTO and paid holidays.
- Tuition reimbursement.
- Paid parental leave.
- Employee Assistance Program (EAP).
- Voluntary benefit products.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
