Inside Sales Representative

VISTA•Elkhart, IN

About The Position

This position is responsible for the ownership, maintenance, and growth support of assigned customer accounts for both Vista Manufacturing and Vista Plastics. The Inside Sales / Customer Service role serves as the primary day-to-day contact and internal advocate for their assigned accounts, ensuring timely execution of orders, accurate communication, and a high level of customer satisfaction. This role supports the outside sales team while proactively managing customer needs, identifying trends in ordering behavior, and helping drive retention and growth through strong account knowledge and cross-functional coordination.

Requirements

2-3 years of customer service / order entry / inside sales experience
Experience with Microsoft Office 365 Suite
Excellent verbal and written communication skills
Time management and organizational skills
Teamwork and problem-solving skills
Professionalism, Ability to Empathize, Dependability, Flexibility

Nice To Haves

Degree/Certificate in business, marketing or another business-related field preferred but not required

Responsibilities

Own and manage assigned customer accounts as the primary internal point of contact
Develop strong understanding of assigned customers’ products, ordering patterns, pricing, and expectations
Proactively communicate with customers regarding order status, risks, delays, and general updates
Support new business inquiries and assist in achieving sales growth goals for assigned accounts
Identify changes in customer ordering patterns, gaps in demand, and potential risks or opportunities and communicate internally
Coordinate with Sales Managers and Product Management to support growth initiatives, new product launches, and customer opportunities
Maintain accurate and up to date customer pricing.
Timely and accurate ERP order management including order entry, order changes, order acknowledgements, and shipment notifications
Process and manage Electronic Data Interchange (EDI) orders where applicable
Facilitate order tracking and communication with Operations to meet customer-requested ship dates, including rush and sample orders
Work with Purchasing, Product Management, and Sales Managers on large orders, blanket orders, low stock items, and material planning needs
Manage and resolve all customer inquiries including order issues, billing questions, product concerns, and service requests
Participate in weekly Return Material Authorization (RMA) meetings and initiate/process RMAs within 24 hours and drive resolution within 5 days
Respond to website inquiries and initial phone inquiries as required
Support continuous improvement initiatives related to customer service, order accuracy, and internal processes
Understand and support Vista Quality Objectives through daily responsibilities