Inside Sales Representative

Aston Carter•Glendale, CA

14h•$25 - $30•Onsite

About The Position

The Inside Sales Representative maintains and grows relationships with current and potential customers by managing the full sales support cycle, including quoting, pricing, order entry, and follow-up. Working under general supervision, this role supports customers by providing product information, processing purchase orders, resolving concerns, and coordinating requirements with cross-functional departments. The position offers room for long-term growth, the opportunity to earn bonuses once hired as a full-time employee, and a stable environment with strong prospects for longevity.

Requirements

Purchase order experience, including review, processing, and follow-up.
Experience with inbound calls related to sales, customer service, and order processing.
Proficiency in order entry and data entry with strong attention to detail.
Sales experience, including presenting and selling products to customers.
Good working knowledge of Microsoft Office, specifically Word and Excel.
Knowledge of customer service processes and operational methods.
Strong oral and written communication skills for interacting with customers and internal teams.
Ability to handle multiple job functions simultaneously in a fast-paced environment.
Ability to work independently and establish priorities with minimum supervision.
Good organizational skills for managing quotes, orders, and customer records.
Strong interpersonal skills and the ability to build positive customer relationships.
Self-motivation and willingness to learn and expand knowledge.
2–3 years of experience in inside sales, customer service, or a closely related role.

Nice To Haves

Experience with order processing from quote through delivery.
Comfort working with pricing tools and methods to generate accurate customer pricing.
Ability to maintain a professional appearance and represent a positive company image.
Strong human interaction and relationship-building skills with internal and external stakeholders.
Experience coordinating customer requirements with cross-functional departments such as operations, logistics, or engineering.
Demonstrated ability to exercise independent judgment and discretion on significant matters.
Experience working in a manufacturing or industrial sales environment is beneficial.

Responsibilities

Present and sell company products to current and potential customers via inbound calls and other communication channels.
Establish new customer accounts and obtain complete customer profiles to support accurate quoting and order processing.
Prepare detailed quotes, send them to customers, and maintain organized files and records of all quotes and related documentation.
Process customer purchase orders accurately and efficiently, ensuring all required information is captured and verified.
Review purchase orders for accuracy and completeness, and resolve any discrepancies or issues in coordination with customers and internal teams.
Provide drawings and other forms of product media to assist customers in understanding product features, specifications, and applications.
Develop and maintain strong product knowledge to support effective quoting, pricing, and customer communication.
Generate new prices utilizing pricing method tools and ensure pricing information is accurate and up to date.
Enter new product part numbers, pricing, and delivery details into the system with a high level of accuracy and attention to detail.
Perform order entry and data entry tasks related to customer orders, quotes, and account information.
Follow up with customers on quotes, orders, and inquiries to ensure satisfaction and timely resolution of requests.
Address and help resolve customer complaints and concerns in a professional manner, coordinating with other departments when needed.
Coordinate customer requirements with cross-functional departments to ensure orders, deliveries, and special requests are handled properly.
Maintain current and potential customer relationships through consistent communication and reliable service.
Customarily and regularly exercise independent discretion and judgment on matters of significance related to all job responsibilities.
Handle multiple job functions simultaneously while maintaining accuracy, quality, and responsiveness.
Perform other duties as assigned to support the sales and customer service functions.