Inside Sales Representative
About The Position
Durabuilt Windows & Doors is a privately owned Canadian manufacturer of premium windows and doors. Our inside sales channel plays a critical role in converting interest into opportunity - serving walk-in showroom clients, supporting contractor accounts & managing all inbound sales inquiries with professionalism and urgency. This role is suited for driven, organized sales professionals who thrive in a fast-paced environment, value strong systems and process and take ownership of building long-term customer relationships. Our values are at the core of everything we do! Innovative – Think ahead to stay ahead. Driver – Stay hungry and act with urgency. Ownership – No excuses. 100% accountability. Caring – For employees, partners and community. Individual – We work with great people and expect a lot from them. About the Role • Serve walk-in customers at Durabuilt showrooms and guide them through product options • Manage all incoming sales leads including phone, email, website, and showroom inquiries • Support and grow contractor and small trade accounts through quoting, follow-ups, and relationship management • Assess customer needs and recommend appropriate window and door solutions • Prepare quotes, proposals, and documentation using CRM and quoting tools • Proactively follow up on open opportunities to drive timely decisions • Build and maintain a personal book of business through repeat customers and referrals • Collaborate with outside sales, installation, service, and scheduling teams to ensure smooth customer experience
Requirements
- Proven success in inside sales, customer-facing sales, or account management
- Comfort selling premium or technical products
- Strong communication, objection-handling, and closing skills
- Highly organized with strong time and pipeline management
- Confident using CRM systems and digital quoting tools
- Professional, service-oriented approach with walk-in and trade customers
- 2+ years of experience in inside sales, B2C sales, or account management
- Valid driver’s license and ability to travel locally when required
- Comfort using Microsoft Office and CRM systems (Salesforce or similar)
Nice To Haves
- Post-secondary education is considered an asset, but not required
- Relevant sales experience and proven performance are the primary qualifications
- Experience working with contractors or trade customers is an asset
- Strong follow-up discipline and ability to manage multiple opportunities at once
Responsibilities
- Serve walk-in customers at Durabuilt showrooms and guide them through product options
- Manage all incoming sales leads including phone, email, website, and showroom inquiries
- Support and grow contractor and small trade accounts through quoting, follow-ups, and relationship management
- Assess customer needs and recommend appropriate window and door solutions
- Prepare quotes, proposals, and documentation using CRM and quoting tools
- Proactively follow up on open opportunities to drive timely decisions
- Build and maintain a personal book of business through repeat customers and referrals
- Collaborate with outside sales, installation, service, and scheduling teams to ensure smooth customer experience
Benefits
- Competitive base salary of $50,000 + commission, with potential earnings of $90,000–$120,000 (no cap)
- Comprehensive onboarding and sales training
- Training on premium products, systems, and sales process
- Benefits and tools to support your success
- Growth opportunities within sales, account management, or outside sales
- A fast-moving, collaborative environment with clear expectations and accountability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
