Inside Sales Representative

The Pond Guy•Armada, MI

14d•Onsite

About The Position

Join The Pond Guy as an Inside Sales Representative, internally known as a Pond Tech, where you'll combine consultative sales, customer education, and technical problem-solving to help pond owners across the country find the right solutions for their ponds. No previous pond experience is required; we'll teach you the technical side. You bring the sales mindset, curiosity, and drive to succeed. The Pond Guy / Airmax, Inc. is the leading manufacturer and distributor of pond, lake, and water garden products, including aeration systems, fountains, and water treatments—to a nationwide network of end-users and Airmax dealers.

Requirements

2–3 years of sales, consultative customer service, or related customer-facing experience
Confidence communicating with customers and recommending solutions
Ability to listen, ask questions, and document detailed information while actively assisting a customer
Strong written and verbal communication skills
Comfort handling a high volume of customer conversations throughout the day
Ability to move quickly between tasks and multiple software systems while maintaining accuracy
Experience using CRM, sales, order-management, or similar business systems preferred
Basic understanding of mathematical calculations, conversions, and ratios
Comfortable using Microsoft Word and Excel
Hands-on mindset and curiosity about how products work
Ability and willingness to learn extensive technical product information
High school diploma required
This position requires manual dexterity for typing, sitting at a desk, and looking at a computer screen for long periods of time.
In addition, portions of the training require you to shadow other departments that may require physical activity including lifting 25-35 pounds and standing for long periods of time.
The capacity to switch quickly from one task to the next will be an important part of your success in this role.
It is necessary to absorb and reference extensive information while providing outstanding customer service.
Candidates must be authorized to work in the United States.

Nice To Haves

college degree preferred
Technical or mechanical experience is a plus
This person should continually add value to the organization beyond their day-to-day tasks.

Responsibilities

Assist customers with product questions, troubleshooting, sales, and order placement through phone, email, text, and chat
Ask consultative questions to uncover customer needs and recommend the best solution
Confidently overcome objections and help customers make informed purchasing decisions
Identify opportunities to cross-sell and upsell products that support the customer's overall pond goals
Follow up with leads, quotes, and previous customer inquiries through outbound calls and email
Create individualized pond profiles and recommendations based on customer needs
Research products and technical information using multiple resources to determine the best solution
Document customer conversations, sales activity, follow-up tasks, and relevant information accurately within our CRM
Assist customers with product, shipping, order, and post-sale questions
Monitor your individual sales metrics and use performance data to identify opportunities for improvement
Adapt to new sales tools, technology, and processes
Participate in ongoing sales training, product education, and hands-on product demonstrations
Occasionally participate in field or face-to-face retail training to strengthen product knowledge