Inside Sales Representative

PCC Talent Acquisition Portal•Huntington, WV

5d•Onsite

About The Position

The Inside Sales Representative position requires a strong knowledge of Special Metals products and the ability to meet or exceed the expectations of customers. This position receives a moderate level of guidance and direction.

Requirements

BA/BS degree or equivalent work experience required.
Two to five years proven inside sales experience required.
Expert in handling CRM software and other common computer software such as Microsoft Power Point, Word, Outlook and Excel.
Impressive personality and ability to convince the clients by planning attractive quotations.
Exceptional verbal and written communication skills with high level of confidence.
Creative thinker and possess ability to resolve critical problems.
Good organizational skills and ability to be energetic.
Ability to multitask and handle conflicts in the business.
Ability to analyze the market and target potential clients.
Results oriented.
Team player with the ability to work independently.
Exceptional time management skills.

Responsibilities

Understand the needs and expectations of the customers and provide relevant solutions.
Handle the traffic of customers and ensure proper attention to every customer.
Analyze the choices and financial capacities of every customer and suggest suitable products.
Offer different alternatives to customers in their preferred choice of product.
Demonstrate the methods of using products and resolve customer queries.
Close sales deals and achieve customer satisfaction.
Call up the prospective customers, explain details of the different products and services offered and convince them to buy the products.
Make efforts to achieve the short term sales targets and improve goodwill of the organization.
Operate the CRM (customer relationship management) systems and ensure authentic information is available with the company.
Establish friendly relations with customers and maintain ongoing relations with the customers.
Manage a database of potential customers and contact them regularly.
Keep track of the suggestions and complaints made by the customers and report them to the production department.
Research the market for new competitive products introduced and the marketing strategies adopted by competitors.
Record details of every sales transaction in the sales book and submit weekly reports to the upper management.
Responsible for long term development of customer relationship/partnerships with an emphasis on growing share at the expense of other producing mills.
Determine pricing differential strategy to be used when multiple customers are attempting to secure the same piece of business.
Accomplishes all tasks as appropriate.