Inside Sales Representative

FERGUSON

1d•$19 - $30•Remote

About The Position

Safe Step Walk-In Tub Company, a Ferguson company, is seeking an experienced, talented, and motivated Inside Sales Representative (Contact Center Setter) with a strong work ethic and an ability to thrive in a rapidly evolving business. This role is approved to be fully remote and can be based anywhere in the United States. The company is the nation's top walk in tub/shower company, with products made to the highest manufacturing standards and unmatched customer service. They employ dedicated team members who provide life-changing service to customers across the US and Canada. The Inside Sales Representative will process inbound telephone calls and respond instantly to internet leads, setting in-home sale appointments for Safety Specialists. This is the first step to create sales opportunities and help seniors retrofit their homes to age in place. Safe Step Tub Inc. is an ideal place for hard-working, dedicated individuals who thrive in a fast-paced environment.

Requirements

Must be available to work Sunday–Thursday or Tuesday–Saturday from 11am-8pm EST.
Experience working in a modern contact center with an emphasis on consultative sales, customer conversions and lead-generation.
Experience working in an automated contact center is preferred.
Proven track record of success in selling over the phone, consultative sales, lead setting, or other relevant contact center experience.
Exhibits superior technical skills and ability to task switch between omni channel contact center software, a CRM, mapping tools, the Microsoft Office suite, and other cloud-based tools.
Has excellent verbal communications skills, strong grammar, spelling and written skills, and a strong understanding of North American geography.
Comfortable with receiving coaching in an individual or team setting and having your work product evaluated in real time.
Willingness to thrive in a remote work situation where your contact with colleagues is 100% via video conference, instant messaging, and phone.
Ability to multi-task across multiple software platforms during your workday.

Responsibilities

Manage a high volume of phone calls (outbound and inbound) using a dialer with the intention of scheduling an in-home sales visit for the Sales Closer.
Follow a systematized sales process designed to convert leads into in-home sales opportunities by listening, understanding the consumer’s needs, asking probing questions, overcoming objections, and securing details to aid in the eventual sale.
Ensure quality assurance throughout the lead-setting process and maintain contact center metrics.
Ability to collaborate with others and understand geography and lead-setting skills.