Inside Sales Representative

Corrosion Materials Auburn•Auburn, MA

8d•Onsite

About The Position

Corrosion Materials (CMI) is a global distributor and manufacturer of corrosion resistant alloy products. Our commitment to service is recognized worldwide because we understand our customer requirements and are dedicated to handling customer orders quickly, efficiently and accurately. We have been supplying corrosion resistant alloys for more than 60 years and have developed the resources, skills and inventory to satisfy the demanding needs of a multitude of markets. The Inside Sales Representative is responsible for providing premier customer service to all current and potential customers from the point of initial contact through delivery of the products while achieving sales and profit goals established by the General Manager.

Requirements

High school diploma or equivalent
2+ years of sales experience
Market experience, ensuring ability to recognize opportunities
Microsoft Office proficiency, including Word, Excel, and Outlook

Nice To Haves

Bachelor’s degree in business, marketing, or related area
4+ years of sales and marketing experience
Excellent written and oral communication skills
Excellent organizational, problem-solving skills, and time management skills
Ability to effectively multi-task and work independently on assigned tasks
Excellent attention to detail and ability to transfer data accurately
Strong work ethic; self-motivated
Operate with high integrity, maintaining positive relations with co-workers, customers, and supplier

Responsibilities

Provide superior customer service while increasing sales results.
Process customer orders by taking the required attention to detail to meet quality standards.
Promptly respond to Request for Quotes for current and potential customers. Goal is no later than 24 hours per RFQ.
Communicate in a professional manner via phone and email to grow sales and develop customer relationships.
Plan, organize, and prioritize daily workload.
Develop forecasting methods to work together with customers and establish accurate material forecasts.
Meet or exceed daily, weekly, and monthly sales goals set by the Inside Sales Manager and General Manager.
Proactively review open orders and advise customers of delivery status changes.
Provide technical assistance and solutions for customer returns.
Develop and maintain existing product knowledge and sales materials.
Contribute to a positive work environment based on teamwork and continuous improvement.
Communicate effectively with other Inside Sales Representatives, Field Sales Representatives, Management, Quality, Warehouse, and other co-workers.
Adhere to all CMI safety rules, regulations, and quality standards, handbook policies, procedures, and business codes of ethics.