Inside Sales Representative

Arrow•Bloomington, MN

6d•Hybrid

About The Position

Manage the overall account relationship by providing strategic service and support to assigned customer base. Maximize margins, gain market share, and drive value added solution selling. Working with internal and external resources, provide customer service often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and trouble shooting other customer problems. Function as key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow. Responsible for Sales Excellence through the development and management of customer strategy in assigned account territory. Requires thorough knowledge and accountability of supply chain engagements such as: MRP Share, Implant Store/Consignment, CARES (Customer Automated Replenishment System); sell and capture opportunities through Synergistic products (e.g., Value-Add Services, Quote Follow Up Tool, and GBC (Global Business Conversion). Sell and drive Solutions Selling within the approved account level strategy. Requires knowledge of competitive landscape in the market and the ability to make sales decisions based on that information. Responsible for on-going Sales Support activities for the Order to Invoice process. Owns the customer interface for backend Quality processes: corrective actions, Field Quality Reports. Owns and Maintains DPM (Defects per Million) and Inventory integrity to minimize write offs/bill backs. Owns the customer interface for important Credit and Financial Information as well as coordination of all available resources and support functions. As owner of the overall customer Quote to Order sales objectives, set strategy for the quote process, coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Package, Management, FSR, Suppliers, Value Add, and SSG), validate EOL and item class change (NCNR), negotiate pricing and Quote mark up (owns strategy and application) and notify customer of all/any price increases. This job profile requires the assignment and participation in a sales compensation plan. A portion of OTE will be variable and tied to specific sales-related goals as set forth by Arrow.

Requirements

4 year degree or 2-4 years of relevant experience
Degree in Sales or Supply Chain Management
Customer Service Experience

Responsibilities

Manage the overall account relationship by providing strategic service and support to assigned customer base.
Maximize margins, gain market share, and drive value added solution selling.
Provide customer service, often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and trouble shooting other customer problems.
Function as key liaison between suppliers and customers to build and establish long-term business partnerships.
Develop and manage customer strategy in assigned account territory.
Engage in supply chain engagements such as: MRP Share, Implant Store/Consignment, CARES (Customer Automated Replenishment System).
Sell and capture opportunities through Synergistic products (e.g., Value-Add Services, Quote Follow Up Tool, and GBC (Global Business Conversion).
Sell and drive Solutions Selling within the approved account level strategy.
Make sales decisions based on knowledge of the competitive landscape.
Perform on-going Sales Support activities for the Order to Invoice process.
Own the customer interface for backend Quality processes: corrective actions, Field Quality Reports.
Own and Maintain DPM (Defects per Million) and Inventory integrity to minimize write offs/bill backs.
Own the customer interface for important Credit and Financial Information as well as coordination of all available resources and support functions.
Set strategy for the quote process, coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Package, Management, FSR, Suppliers, Value Add, and SSG).
Validate EOL and item class change (NCNR).
Negotiate pricing and Quote mark up.
Notify customer of all/any price increases.
Participate in a sales compensation plan where a portion of OTE will be variable and tied to specific sales-related goals.